Twinkle Bhatia

I’m a QA Lead with 8.5+ years of QA leadership and Agile delivery experience across enterprise SaaS in biopharma, fintech, and insurance. I own end-to-end QA delivery across SDLC/STLC—from requirements analysis and test planning to execution, defect validation, and release sign-off.

I administer and optimize Jira end-to-end, including board configuration, custom workflows, sprint dashboards, and user access management. I also lead structured test review cycles and Agile process improvements, driving a reported 15% productivity gain and faster sprint-aligned delivery.

I deliver high-impact testing for complex systems, including AI/LLM platform validation. I’ve logged and resolved 300+ defects for an LLM-driven biopharma platform, validated AI data pipelines and ML model outputs, and used risk-based test prioritisation to mitigate high-severity defect leakage risks before production.

As a Scrum Master and QA leader, I’m accountable for stakeholder-ready quality reporting (test evidence reports, defect metrics, traceability matrices, risk flags, and release readiness). I contribute to improving test efficiency by 40% through QMS-aligned risk management, defect lifecycle governance, and coordinated release management.