Open to opportunities

tuyet nguyen thi anh

@tuyetnguyenthianh

Message

Risk Analyst at Grab who reviewed 2,000+ merchant profiles monthly and helped cut review processing time by ~25%.

Vietnam

Message

What I'm looking for

I'm aiming to grow into a Risk Analyst role in fintech, focused on fraud analytics and compliance/AML.

At Grab, I conducted KYB verification and risk assessments on 2,000+ merchant profiles per month, reviewing licenses, ownership structures, and supporting documents to identify fraud indicators before onboarding.

I investigated fraudulent merchant activity, including transaction laundering, card testing, stolen card usage, and account takeovers. I also monitored transaction patterns and escalated high-risk cases.

I helped optimize review workflows with internal AI tools, UI.Vision, and Chrome extensions, cutting processing time by ~25%. Before Grab, I supported Booking.com customers at Concentrix and guided international guests on tours with Street Food Man.

Experience

Work history, roles, and key accomplishments

Risk Analyst

Grab

Feb 2025 - Aug 2026 (1 year 6 months)

Conducted KYB verification and risk assessment on 2,000+ merchant profiles per month, identifying fraud indicators and suspicious activity. Investigated fraud cases and optimized review workflows using AI tools and automation, cutting processing time by ~25%.

KYB Verification KYC Fraud Detection Risk Assessment Investigative Research AI Tools Automation UI.Vision Chrome extensions Excel Data Processing Cross Functional Collaboration

Customer Service Advisor

Concentrix

Jun 2024 - Feb 2025 (8 months)

Supported European customers before, during, and after hotel bookings on a global booking platform, resolving issues under SLA pressure. Built strong attention to detail and structured problem-solving by handling sensitive booking and payment issues.

Customer Service Problem Solving Communication Skills Attention To Detail SLA Management De escalation

Team Leader (Tour Guide)

Street Food Man

Jul 2022 - May 2024 (1 year 10 months)

Guided 350+ tours for international clients, consistently earning strong reviews. Presented Vietnamese culture and cuisine to guests from diverse economies, sharpening on-the-spot judgment and communication.

Tour Guiding Communication Skills Cultural Presentation Customer Service Leadership