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Tushar Jajodia

@tusharjajodia

Senior technical support engineer specializing in enterprise conversational AI-IVR, Nuance recognition, Text-To-Speech, and Microsoft Dynamics 365.

India
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What I'm looking for

I seek senior technical support roles where I can resolve complex enterprise issues, collaborate with engineering, and apply AI/cloud tools to improve product reliability and customer satisfaction.

I am a results-driven senior technical support engineer with over a decade of experience in enterprise-level support for Conversational AI, speech products, EMR systems, and Microsoft Dynamics 365 CE. I focus on diagnosing, resolving, and preventing complex production issues while ensuring high customer satisfaction and SLA adherence.

At Microsoft I provide premier-level support for Dynamics 365 CE apps, using tools like Kusto (KQL), Unify, and browser/network diagnostics to troubleshoot performance, authentication, API, and data sync issues. I collaborate with product groups and engineering teams to create engineering tickets and drive fixes.

Previously at Nuance I delivered L2/L3 support across speech products (Recognizer, TTS, Vocalizer, Voice Biometrics) and handled SevA incidents, in-lab reproductions, log/core dump analysis, and SIP/RTP telephony troubleshooting using Wireshark. I contributed runbooks, KBs, and deployment/upgrade guidance for global enterprise customers.

I bring strong platform and protocol knowledge—Windows Server, Red Hat/CentOS, MS-SQL/MySQL, Dataverse, REST APIs, MRCP, SIP—and a customer-centric, collaborative approach. I actively explore AI and cloud tools (Co-Pilot, prompt engineering) to improve support outcomes and product robustness.

Experience

Work history, roles, and key accomplishments

Nuance Communications logoNC

Senior Enterprise Support Engineer

Nuance Communications

Feb 2017 - Aug 2023 (6 years 6 months)

Delivered L2/L3 support for Nuance Conversational AI and speech products across global enterprise customers, reproducing issues in lab environments and resolving high-severity incidents to maintain uptime.

BL

EMR Technical Support Engineer

Bizmatics India Pvt. Ltd.

May 2016 - Jan 2017 (8 months)

Provided Level 2 support for EMR product installations and production outages, performing server/database troubleshooting and ensuring minimal downtime for enterprise clients.

Education

Degrees, certifications, and relevant coursework

SN

S.V. Polytechnic College of Engineering and Technology, Nagpur

Bachelor of Engineering, Electronics & Telecommunication

Grade: 67.85%

Bachelor of Engineering in Electronics & Telecommunication completed in 2011 with 67.85% from SVPCET, Nagpur University.

AP

Anjuman Polytechnic

Diploma, Electronics & Telecommunication

Grade: 77.52%

Diploma in Electronics & Telecommunication (final year 2008) with 77.52% from Anjuman Polytechnic under MSBTE.

MB

Maharashtra State Board

SSC, Secondary Education

Grade: 67.73%

Secondary School Certificate (SSC) completed in 2005 with 67.73% from the Maharashtra Board.

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Tushar Jajodia - Senior Technical Support Engineer - Microsoft | Himalayas