Tushar Jajodia
@tusharjajodia
Senior technical support engineer specializing in enterprise conversational AI-IVR, Nuance recognition, Text-To-Speech, and Microsoft Dynamics 365.
IndiaWhat I'm looking for
I am a results-driven senior technical support engineer with over a decade of experience in enterprise-level support for Conversational AI, speech products, EMR systems, and Microsoft Dynamics 365 CE. I focus on diagnosing, resolving, and preventing complex production issues while ensuring high customer satisfaction and SLA adherence.
At Microsoft I provide premier-level support for Dynamics 365 CE apps, using tools like Kusto (KQL), Unify, and browser/network diagnostics to troubleshoot performance, authentication, API, and data sync issues. I collaborate with product groups and engineering teams to create engineering tickets and drive fixes.
Previously at Nuance I delivered L2/L3 support across speech products (Recognizer, TTS, Vocalizer, Voice Biometrics) and handled SevA incidents, in-lab reproductions, log/core dump analysis, and SIP/RTP telephony troubleshooting using Wireshark. I contributed runbooks, KBs, and deployment/upgrade guidance for global enterprise customers.
I bring strong platform and protocol knowledge—Windows Server, Red Hat/CentOS, MS-SQL/MySQL, Dataverse, REST APIs, MRCP, SIP—and a customer-centric, collaborative approach. I actively explore AI and cloud tools (Co-Pilot, prompt engineering) to improve support outcomes and product robustness.
Experience
Work history, roles, and key accomplishments
Provide premier-level support for Dynamics 365 CE applications, diagnosing and resolving production issues using Kusto, Unify, network traces, and browser dev tools while ensuring SLA adherence and service continuity.
Senior Enterprise Support Engineer
Nuance Communications
Feb 2017 - Aug 2023 (6 years 6 months)
Delivered L2/L3 support for Nuance Conversational AI and speech products across global enterprise customers, reproducing issues in lab environments and resolving high-severity incidents to maintain uptime.
EMR Technical Support Engineer
Bizmatics India Pvt. Ltd.
May 2016 - Jan 2017 (8 months)
Provided Level 2 support for EMR product installations and production outages, performing server/database troubleshooting and ensuring minimal downtime for enterprise clients.
Provided L2/L3 support for EMR applications, managing app and database servers, diagnosing Java-based issues, and collaborating with R&D to validate fixes and improve product stability.
Education
Degrees, certifications, and relevant coursework
S.V. Polytechnic College of Engineering and Technology, Nagpur
Bachelor of Engineering, Electronics & Telecommunication
Grade: 67.85%
Bachelor of Engineering in Electronics & Telecommunication completed in 2011 with 67.85% from SVPCET, Nagpur University.
Anjuman Polytechnic
Diploma, Electronics & Telecommunication
Grade: 77.52%
Diploma in Electronics & Telecommunication (final year 2008) with 77.52% from Anjuman Polytechnic under MSBTE.
Maharashtra State Board
SSC, Secondary Education
Grade: 67.73%
Secondary School Certificate (SSC) completed in 2005 with 67.73% from the Maharashtra Board.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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