I seek a role in customer operations where I can work remotely
Looking for a job
Tugskhuslen Enkhbold
@tugskhuslenenkhbold
Customer service operations leader driving measurable improvements in CX.
MongoliaWhat I'm looking for
I am a customer service operations leader with a track record of improving customer satisfaction and operational efficiency across retail and service environments. I have led cross-functional teams, implemented new service protocols, and reduced response times through workflow optimization and technology adoption.
In prior roles I increased customer satisfaction ratings by 25%, cut average response times by 40%, and decreased escalated complaints by 20% while implementing feedback systems that informed product improvements and boosted loyalty. I have experience in account management, logistics coordination, and third-party logistics (3PL) collaboration.
I bring strong analytical skills, proficiency with support platforms and e-commerce tools, and a collaborative management style focused on empathy, communication, and continuous improvement. I seek to apply these strengths to scale operations and deliver exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
XM
Customer Retention Manager
XM
Jul 2025 - Feb 2026 (7 months)
Led customer retention initiatives from Feb 2024 to Jul 2025, managing programs that improved customer loyalty and reduced churn through targeted engagement and service improvements.
GC
Customer Service Operations Manager
GOBI Cashmere
Feb 2024 - Jul 2025 (1 year 5 months)
Implemented new service protocols that increased customer satisfaction ratings by 25% and reduced average response time by 40%, while leading cross-functional teams to cut escalated complaints by 20%.
GC
Customer Service Operations Specialist
GOBI Cashmere
Jul 2022 - Feb 2024 (1 year 7 months)
Optimized team workflows and adopted technologies that reduced response times and supported implementation of customer feedback systems influencing product improvements.
GC
Tour Guide
GOBI Cashmere
Jul 2019 - Sep 2019 (2 months)
Provided guided tours for company visitors, enhancing customer experience and brand perception during short-term assignments in 2019.
Education
Degrees, certifications, and relevant coursework
UH
University of the Humanities
International Relations Affairs
2015 - 2019
Completed a degree in International Relations Affairs at the University of the Humanities from September 2015 to May 2019.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
MongoliaAuthorized to work in
Salary expectations
18k-25k EUR
Social media
Job categories
Skills
Customer EngagementCustomer ResearchClient RetentionSupport ManagementOperations ManagementSales OperationsLogistics Management3PLAccount ManagementBigCommerceShopifyGorgiasMicrosoft ExcelMicrosoft WordData AnalysisAdobe PhotoshopLightroomTime ManagementNegotiationEvent PlanningProject ManagementTeamworkConflict ResolutionCommunicationEmpathyGmailClient CareCustomer CareRetail Operations
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