Tubaa Khan
@tubaakhan
I build trusted client relationships, resolve service needs, and support retention through consultative engagement.
PakistanWhat I'm looking for
I've managed local and international client portfolios at Arslan Larik & Company, acting as a primary contact and helping achieve an 80% repeat-client rate through trust-based relationships and tailored follow-ups.
My work combines needs-based consultation, client presentations, query resolution, and cross-functional coordination to strengthen engagement, loyalty, and service delivery.
With a Psychology degree and experience in employee engagement research, customer service, and bookkeeping, I bring analytical reporting, CRM practices, and professional communication to client-facing roles.
Experience
Work history, roles, and key accomplishments
Relationship Manager & Client Consultant
Arslan Larik & Company
Jan 2024 - Dec 2024 (11 months)
Managed a portfolio of local and international clients, building trust-based relationships that contributed to an 80% repeat-client rate. Conducted needs-based consultations and collaborated cross-functionally to streamline client experience.
HR & Employee Engagement Intern
Lucky Textile Mills
Jan 2024 - Dec 2024 (11 months)
Designed and administered engagement surveys and structured interviews with 50+ employees, generating actionable insights for decision-making. Analyzed feedback to identify engagement gaps and behavioral trends.
Customer Service Representative & Bookkeeper
Private Sector
Jan 2020 - Dec 2022 (2 years 11 months)
Handled multi-channel customer interactions and resolved complaints by identifying root causes, contributing to improved satisfaction and retention. Built strong CRM and communication skills through daily engagement with diverse customers.
Education
Degrees, certifications, and relevant coursework
American Board of NLP
Certification, Neuro-Linguistic Programming
2024 - 2024
Completed certification in Neuro-Linguistic Programming (NLP) applied to client communication and persuasion.
University of Karachi
Bachelor of Science, Psychology
2019 - 2023
Pursued a BS in Psychology with coursework in consumer behavior, social psychology, research methods, and statistics.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Skills
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