Open to opportunities

Troy Reynolds

@troyreynolds

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Dedicated office support professional with diverse experience across sectors.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am an experienced office support professional with a strong background in managing various administrative functions across multiple industries. My career spans over two decades, during which I have honed my skills in office management, customer service, and educational support. I thrive in dynamic environments where I can leverage my organizational abilities and interpersonal skills to enhance operational efficiency.

Throughout my tenure at Canon Business Process Services and Miller Canfield Paddock and Stone, I successfully managed office functions, handled correspondence, and ensured seamless operations. My role as an Office Manager at Coye’s Canvas and Awnings further solidified my leadership capabilities, where I supervised employees and maintained crucial records. Additionally, my experience as a substitute teacher has equipped me with the ability to adapt quickly and effectively to various educational settings.

As a professional musician, I have developed strong communication and teamwork skills, collaborating with diverse groups in various capacities. I am passionate about contributing to a positive work culture and am eager to bring my extensive experience to a new role where I can continue to grow and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Office Support Representative / Records Department

Canon Business Process Services

Jan 2020 - Present (5 years 6 months)

Managed all office functions of the law office, including handling and dispatching all mail, packages, and interoffice correspondence. Responsible for all copy center activities, reception, and hospitality services.

Office Management Package Dispatch Copy Center Operations Hospitality Correspondence Management

Substitute Teacher

EDUStaff

Jan 2018 - Present (7 years 6 months)

Substitute taught in classes ranging from Kindergarten through High School across various Kent County School systems. Adapted teaching methods to diverse age groups and subject matters.

Classroom Management Lesson planning Student supervision Curriculum Adaptation Educational Support Teaching

Office Manager

Coye's Canvas and Awnings

Jan 2017 - Present (8 years 6 months)

Managed and supervised employees, scheduled production, and coordinated CEO off-site visits. Served as the frontline contact for customers and employees, processing incoming payments and maintaining records.

Office Management Employee Supervision Scheduling Customer Service Accounts Receivable Record keeping Production Coordination

Testing Proctor

Michigan State University College of Human Medicine

Jan 2016 - Present (9 years 6 months)

Conducted computerized testing sessions in accordance with established policies and procedures, maintaining a working knowledge of all testing guidelines. Assisted medical students and test takers with the registration process for exams.

Test Proctoring

Rural Carrier Associate

United States Postal Service

Jan 2008 - Present (17 years 6 months)

Cased, delivered, and collected mail along a prescribed rural route using a vehicle. Provided customers on the route with a variety of postal services.

Mail Delivery Customer Service Package Handling Vehicle Operation Postal Regulations Package handling

Professional Musician

Jan 2005 - Present (20 years 6 months)

Served as Music Director, Musician, and Music Teacher for various churches, ministries, and organizations in West Michigan. Developed and implemented musical programs and provided instruction.

Music Performance Music Education Curriculum Development Event Coordination Worship Leading

Eligibility Specialist

State of Michigan Kent County Family Independence Agency

Jan 2002 - Present (23 years 6 months)

Strengthened Michigan families by encouraging and guiding them towards self-sufficiency, ensuring eligible individuals received appropriate public assistance. Conducted interviews, managed hundreds of clients, and processed various assistance applications.

Client Management Interviewing Referrals Case Management Medicaid Food Assistance

Work Based Learning Coordinator

Gerald R. Ford Job Corps Center

Jan 2001 - Present (24 years 6 months)

Established employment and training environments with multiple businesses in the Grand Rapids area for students aged 16 to 24. Trained and instructed students in career planning, work habits, and interviewing skills.

Workforce Development Training Interviewing Program Management