Looking for a job

Tripti Das

@triptidas

Client Manager at ENABLE HEALTHCARE training care teams on EMR, RPM, CCM, and APCM platforms and supporting 100+ daily calls.

India

Message

At ENABLE HEALTHCARE, I support client communications, system issues, and adoption of EMR, RPM, CCM, and APCM platforms. I train physicians, nursing staff, and administrative teams remotely, and handle 100+ inbound and outbound calls daily.

At ICICI BANK LTD., I managed retail banking client accounts and cross-sold savings accounts, credit cards, loans, and investment products. In freelance projects for Moris Media and Josh Talks, I created client communication templates, lead tracking sheets, and follow-up messages.

Experience

Work history, roles, and key accomplishments

Current

Client Manager / Telecaller

Current

Enable Healthcare

Oct 2025 - Present (1 year 1 month)

Oversee end-to-end client communications, issue tracking, and system support using CRM tools, ensuring high customer retention and software adoption. Deliver structured remote training sessions for physicians, nursing staff, and administrative teams on EMR, RPM, CCM, and APCM software platforms.

CRM EMR rpm CCM APCM Customer Training Technical Support Issue escalation Customer Retention

Business Support & Communications Consultant

Freelance

Jun 2024 - Jan 2025 (7 months)

Delivered remote client outreach and business communication collateral for leading digital agencies and media platforms including Moris Media and Josh Talks. Created structured client communication templates, lead tracking sheets, and follow-up messaging that improved client engagement rates.

Client Outreach Communication Skills Lead Tracking Engagement

Relationship Manager

ICICI Bank Ltd.

Jan 2022 - Apr 2024 (2 years 3 months)

Managed a portfolio of retail banking clients, handling 100+ daily high-touch customer interactions for account servicing, financial inquiries, and issue resolution through bank CRM software. Drove portfolio growth through strategic cross-selling of core banking products including Savings Accounts, Credit Cards, Personal/Home Loans, and Demat/Mutual Fund investments.

CRM Cross Selling Financial needs analysis Customer Service Compliance Portfolio Management