Open to opportunities

Trinity Marsee

@trinitymarsee

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Licensed esthetician with strong communication and problem-solving skills.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my esthetician skills while providing excellent customer service in a supportive environment.

As a dedicated Licensed Esthetician, I have been self-employed at Marseé Skin since January 2021, where I specialize in skin analysis, waxing techniques, and makeup application. My commitment to following proper sanitation and safety protocols ensures that my clients receive the highest quality of care. I also manage inventory and engage in social media marketing to promote my services effectively.

Prior to my current role, I served as a Patient Service Coordinator at Promedica Hospital, where I honed my communication skills by triaging phone calls and coordinating patient appointments. My experience in customer care at First Merchants Bank further developed my ability to resolve issues and assist customers with their banking needs. I am passionate about continuous learning and strive to provide exceptional service in every interaction.

Experience

Work history, roles, and key accomplishments

Current

Licensed Esthetician

Current

Marseé Skin

Jan 2021 - Present (4 years 4 months)

As a self-employed licensed esthetician, I perform skin analysis, waxing techniques, and makeup application while adhering to sanitation protocols. I manage inventory, handle cash, and promote services through social media marketing.

Waxing Techniques Makeup Application Inventory Management Cash Management Social Media Marketing Customer Service Time Management Communication

Patient Service Coordinator

Promedica Hospital

Apr 2021 - Sep 2021 (5 months)

In my role as a Patient Service Coordinator, I triaged phone calls, scheduled appointments, and submitted notes to the appropriate departments using the EPIC system. I assisted patients with documentation and ensured efficient communication between departments.

Epic Communication Problem Solving Scheduling Documentation Management Remote Work Customer Service Conflict Resolution

Customer Care Specialist

First Merchants Bank

May 2019 - May 2021 (2 years)

As a Customer Care Specialist, I handled customer inquiries, resolved banking issues, assisted with online banking, and processed loan payments while ensuring customer identity verification for security.

Customer Service Banking Operations Problem Solving Communication Identity Verification Loan Processing Online Banking Support Conflict Resolution Time Management

Education

Degrees, certifications, and relevant coursework

Monroe County Community College

Associate Degree, Business Administration

Pursuing an Associate Degree with a focus on customer service and banking operations.

Orchard Center High School

High School Diploma, General Education

Completed high school education, focusing on foundational skills necessary for further education and career development.

Michigan College of Beauty

Esthetician License, Esthetics

2019 - 2021

Completed training to obtain an Esthetician License, focusing on skin analysis, waxing techniques, and makeup application while adhering to sanitation and safety protocols.