Tricia del Carmen Hammann
@triciadelcarmenhamma
I build scalable technical learning programs for Salesforce and MuleSoft users.
GermanyWhat I'm looking for
At Salesforce and MuleSoft, I've designed and delivered technical training for customers, partners, and internal teams across EMEA, LATAM, and APAC. I create hands-on labs, certification-aligned content, e-learning modules, and interactive workshops covering Salesforce CRM, MuleSoft, AI, and cloud topics.
I've guided more than 800 learners with a 4.76/5.0 CSAT score and built scalable regional training offerings that improved product adoption and skills development. I also bring agile coaching, multilingual facilitation, and a commitment to inclusive learning through initiatives such as Bring Women Back to Work.
Experience
Work history, roles, and key accomplishments
Developed and delivered high-quality technical training on CRM systems for customers, partners, and internal teams in EMEA, with additional support for LATAM and APAC. Achieved an average CSAT score of 4.76/5.00 and accompanied over 800 learners in their skills acquisition.
Developed and delivered technical training on MuleSoft topics for the EMEA region, and established a scalable training offering for multiple regions. Collaborated with regional teams for needs-based adaptation.
Trained customers and partners in data management of logistics-related software and monitored corporate KPIs across 18 production sites in Mexico and Honduras. Increased operational performance by 37% and significantly reduced logistics costs through optimized processes.
Logistics Administrator
Zeit ist Geld
Nov 2012 - Nov 2014 (2 years)
Administered logistics operations and supported process improvements.
Co-Business Owner
Tricia Hamann and Carmen Mohr GbR
Jun 2010 - Nov 2012 (2 years 5 months)
Co-owned and managed a business partnership.
After Sales Support
EXFO
Apr 2009 - Jan 2010 (9 months)
Provided after-sales support to customers.
Managed training programs and initiatives.
IT Support
k technologies GmbH
Nov 2005 - Jun 2007 (1 year 7 months)
Provided IT support services.
Worked as a systems engineer, contributing to technical projects and solutions.
Education
Degrees, certifications, and relevant coursework
Agile Heroes
Agile Coach (IHK Certificate), Agile Coaching
2025 - 2026
Training as an Agile Coach with IHK certification, conducted online.
Universidad Simón Bolívar
Diploma (FH), Electronics Engineering
1987 - 1992
Diploma in Electronics Engineering (FH) from Universidad Simón Bolívar in Caracas.
I.C.D. Francisco Fajardo
Bachiller en Ciencias, Sciences
1987 -
Bachiller en Ciencias from I.C.D. Francisco Fajardo in Caracas.
Availability
Location
GermanyAuthorized to work in
Website
triciahammann.comSalary expectations
Social media
Skills
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