Looking for a job

Anh Hong Phan

@anhhongphan

Message

I resolve customer and system issues across education, Power Platform, and high-volume service operations.

Vietnam

Message

What I'm looking for

I'm looking for a positive workplace that inspires innovation and lets me use my communication, planning, and problem-solving skills creatively.

At IDP Education in Hanoi, I handle high-volume student and parent inquiries and resolve CRM, application, document-submission, and account-access issues. I guide non-technical users through online systems while maintaining accurate records and coordinating complex cases.

Previously at Tek Experts, I supported Power Platform customers and global teams, maintaining 100% customer satisfaction during and after service. I also trained more than six new-hire batches and managed cross-team technical issues for clients including KPMG, DHL, HSBC, and leading universities.

My event coordination work at EDGE Event Company contributed to a 20% annual revenue increase through data analysis, market research, and service improvements. I led a team of 10+ members and achieved a 95% customer satisfaction rate through structured follow-up and clear communication.

I've also coordinated corporate events, vendor relationships, billing, social media, and post-event feedback for clients including Lego, Nintendo, and Maserati. I bring communication, planning, incident triage, and customer-focused problem-solving to fast-moving teams.

Experience

Work history, roles, and key accomplishments

Current

Education Counsellor

Current

IDP Education

Jan 2025 - Present (1 year 8 months)

Handled high-volume inbound inquiries via phone, email, and in-person consultations. Triaged and resolved user issues related to CRM system (SAP C4C), application processes, and document submission workflows.

CRM SAP C4C Customer Service Communication Skills Problem Solving Documentation

Technical Support Engineer Power Platform

TEK Experts

Jan 2023 - Jan 2025 (2 years)

Acted as the main point of contact with customers and the global team, maintaining 100% customer satisfaction. Provided support for Power Platform and conducted soft skill training for new hires.

Microsoft Power Platform Customer Support Training Technical Support Cross Functional Collaboration

Corporate Event Coordinator

EDGE Event Company

Jan 2022 - Jan 2023 (1 year)

Served as the first point of contact for client inquiries and coordinated cross-functional teams to execute projects smoothly. Conducted data analysis and market research, contributing to a 20% annual revenue increase.

Event Coordination Data Analysis Market Research Customer Service Team Leadership Billing Reconciliation

Event Coordinator

PROVISIONS TO Catering Company

Jan 2022 - Dec 2022 (11 months)

Worked closely with venue, vendors, and senior coordinator to oversee event operations. Prospected and managed communications with leading vendors, generating 3+ new partnership opportunities every month.

Event Management Vendor Management Social Media Marketing Customer Relationship Management Billing

Technical Customer Service

TEK Experts

Jan 2018 - Jan 2021 (3 years)

Acted as the main point of contact with customers and the global team while ensuring resolution and customer satisfaction. Provided support and information to customers via direct and indirect marketing.

Customer Service Technical Support Training Marketing CRM

Assistant Event Manager

RMIT University Vietnam

Jan 2016 - Jan 2017 (1 year)

Settled and contacted event venues, provided site checks, and entered data. Prepared contracts, liaised with vendors and suppliers, and tracked post-event results.

Event Planning Vendor Management Data Entry Contract Preparation Post Event Analysis