tony louw

Oversee daily live operations of 70 table games and 30 electronic gaming machines, ensuring compliance with regulatory standards and internal controls. Lead supervisors and dealers with ongoing coaching and training, manage VIP promotional campaigns, and resolve player disputes while enforcing anti-fraud and gaming integrity standards.

Took over and led casino operations for 12 live tables and 72 electronic gaming/slot machines, driving strategic planning and overall performance. Managed managers and training programs, monitored KPIs and statistics to improve profitability and prevent malpractice, and collaborated with junket operators and teams to enhance player acquisition and handle major player complaints.

Formulated and administered table games departmental policies, staffing levels, and training programs aligned with property goals. Maintained management oversight of table operations, evaluated performance through shift managers, ensured compliance with local gaming laws and internal controls, and approved personnel actions and employee development.

Operated the casino in the absence of the casino manager, ensuring well-organized operations and profitable execution of Vietnamese table games. Managed the tables gaming floor, resolved conflicts, produced gaming reports, handled incident/confidentiality matters, and improved procedures to prevent malpractice while supporting player development and loyalty efforts.

Managed shift operations for live games, including acting for slot manager and casino manager roles when needed, covering overall casino responsibilities. Ran daily operations of 30 gaming tables and 70 slot machines, improved junket rolling procedures to enhance Baccarat pace, supported the launch of a customer loyalty program, and managed staffing, reporting, and training using TMS systems.

Performed table inspection and dealer duties by verifying membership cards to ensure players received accurate points and dealing games according to rules. Delivered prompt customer service, handled currency/chips and payouts, supported investigations and security procedures, and trained new staff and dealers to SOP standards.

Completed an Upskillist Diploma in Team Management & Motivation in Oct 2024.

Earned a High School Certificate (Matriculation with Exemption) from Reiger Park Secondary School in 1996.