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Tony Harris

@tonyharris

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Senior DevOps & SalesOps leader driving automation and process transformation.

United States

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What I'm looking for

I am seeking senior IT/DevOps roles where I can lead automation and process transformation, collaborate across functions, and deliver measurable operational and cost improvements in a growth-oriented, collaborative environment.

I am a senior DevOps and SalesOps leader with over 20 years at Dell Technologies, specializing in IT operations, program and project management, process engineering, and digital transformation. I build cross-functional teams, lead large-scale automation and migration initiatives, and align technology strategy with business objectives to improve ROI and customer satisfaction.

My career highlights include driving global automation strategy, improving system uptime by 75% through proactive monitoring and automated incident management, migrating 65% of infrastructure to cloud platforms, and delivering measurable cost reductions through vendor negotiations and process optimization. I am pragmatic, metrics-driven, and focused on sustainable operational improvements that scale across global organizations.

Experience

Work history, roles, and key accomplishments

Current

Senior Principal Engineer

Current

Dell Technologies

Jan 2023 - Present (2 years 8 months)

Define and drive global automation strategy and lead design and delivery of automation systems, improving process efficiency and enabling enterprise-wide continuous improvement across R&D, manufacturing, QA and operations.

Process Optimization Robotics SOP Development Stakeholder Management Cross Functional Collaboration Risk Assessment

Senior Manager, IT Operations & PMO

Dell Technologies

Jun 2015 - Jan 2023 (7 years 7 months)

Led global IT operations and PMO, implemented monitoring and automated incident management to improve uptime by 75% and drove cloud migration of 65% of infrastructure to reduce costs and improve scalability.

IT Operations PMO Cloud Migration Monitoring Incident Management Vendor Management Governance

Operations Manager, BI & Analytics

Dell Technologies

Jun 2011 - Jun 2015 (4 years)

Managed BI and analytics operations and a 15-person team, delivered global sales reports and automation that reduced incident resolution times by 70% and improved operational reporting and MDM adoption.

BI Operations Analytics Reporting MDM Automation)Service Desk Management Team Leadership

PMO Manager

Dell Technologies

Jun 2008 - Jul 2011 (3 years 1 month)

Led a team of 10 project managers and BAs to deliver ERP/CRM and infrastructure initiatives, standardizing methodologies to increase on-time delivery rates by 50% and align projects with strategic objectives.

Project Delivery Agile)Waterfall Risk Management Stakeholder Engagement Performance Metrics

Business Analyst / Project Manager

Dell Technologies

Apr 2004 - Jun 2008 (4 years 2 months)

Translated business needs into technical requirements, developed business cases and led deployments of factory software and infrastructure upgrades across multiple countries, reducing supported systems by 20%.

Business Analysis Requirements Gathering Project Management Business Case Development Process Improvement

Systems Analyst

Dell Technologies

May 2002 - May 2004 (2 years)

Conducted system analysis and implementation for enterprise IT systems and led organization-wide CMM process implementation to improve development and operational practices.

Systems Analysis System Design Integration CMMS Troubleshooting Documentation Cross Functional Collaboration

Application Developer

Dell Technologies

May 2000 - May 2002 (2 years)

Developed enterprise applications including a custom package tracking system and integrated legacy bonus calculation systems into a single solution to reduce complexity and improve satisfaction.

Application Development System Integration Software Design Troubleshooting SQL Python