Open to opportunities

Tolami Olusola

@tolamiolusola

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Customer-focused community specialist skilled in support, engagement, and fashion.

Nigeria

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What I'm looking for

I seek a role focused on community engagement or customer support where I can improve member experience, use bilingual communication, and grow in a collaborative, learning-oriented team.

I am a customer-focused community specialist who combines strong communication, organization, and empathy to drive measurable engagement and provide excellent support. I have hands-on experience managing client interactions, digital communications, and community programs across WhatsApp, email, and social channels, delivering a 30% boost in member engagement while creating newsletters and moderating discussions.

I have built cross-disciplinary experience spanning virtual assistance, social media management, fashion styling, costume management, and design training, and I bring attentive follow-through, bilingual communication (English and French), and a growth mindset to every role. I prioritize clear, timely client-facing communication, efficient administrative systems, and collaborative creative work to help teams scale community participation and satisfaction.

Experience

Work history, roles, and key accomplishments

Community Intern

Lhaude Africa

May 2025 - Aug 2025 (3 months)

Developed and executed community engagement strategies across WhatsApp and email, created newsletters and social content that boosted member engagement by 30%, and moderated member discussions to increase participation.

Community Engagement Email Marketing Copywriting Analytics Customer Support

Fashion Design Student

Nemi School of Design

Aug 2022 - Nov 2023 (1 year 3 months)

Completed fashion design projects and collaborated on team work, developing presentations and production skills aligned with current trends and course guidelines.

Fashion Design Illustration Collaboration Presentation Trend Research Production Planning

Virtual Assistant

Broot Consulting Ltd

Sep 2021 - Mar 2022 (6 months)

Managed emails, client follow-ups, and calendar scheduling, supported recruitment by coordinating candidate communication and interviews, and handled administrative tasks to maintain smooth client relations.

Scheduling Client Communication Recruitment support Administrative Support CRM Time Management

Fashion Stylist

Medrar Fashion Hub

Aug 2020 - Aug 2020 (0 months)

Assisted clients with styling choices and collaborated with creative teams to deliver on-brand campaign experiences focused on client satisfaction and visual presentation.

Styling Visual Presentation Team Collaboration Trend Awareness Wardrobe Coordination

Social Media Manager

AIDE Agency

Mar 2020 - Aug 2020 (5 months)

Responded to messages and comments, resolved client inquiries promptly, scheduled content, and maintained brand voice consistency to improve audience engagement.

Social Media Management Community Management Customer Support Brand Voice

Costume Manager

Dheword Dance Crew

Aug 2019 - Nov 2019 (3 months)

Designed and managed costume production for performances, selected fabrics and aesthetics, delegated sewing tasks, and coordinated wardrobe logistics to ensure fit and timely delivery.

Costume Design Production Management Team Coordination Wardrobe Management event support

OAP Intern

Star Radio

Jul 2018 - Sep 2018 (2 months)

Supported live broadcasts by engaging audiences, managed social media posts, and responded to listener feedback to enhance program interaction.

Social Media Management Content Creation Listener Relations

Education

Degrees, certifications, and relevant coursework

Alliance Française

French Language Studies

2024 - 2025

Undertook French language studies at Alliance Française from October 2024 to November 2025 to develop bilingual communication skills.

Nemi School of Design

Certificate, Fashion Design

2022 - 2023

Completed a Fashion Design program focusing on practical design projects, illustration, and production processes between August 2022 and November 2023.