toheed romeeTR
Open to opportunities

toheed romee

@toheedromee

Aspiring Data Scientist and Web Developer with proven freelance success.

United States
Message

What I'm looking for

I'm looking for a role that allows me to leverage my data analysis and web development skills while fostering a collaborative and innovative work environment.

I'm Mohd Toheed, an aspiring Data Scientist and Web Developer with a strong foundation in Computer Science from MIT and certifications from Google and AWS. My journey in the tech world has been marked by a commitment to excellence, as evidenced by my successful completion of over 300 freelance projects on Fiverr, where I maintain a consistent 5-star rating. I thrive on transforming data into actionable insights and creating user-friendly web solutions that enhance customer experiences.

Throughout my career, I have developed a diverse skill set that includes advanced proficiency in Python, SQL, and Power BI, alongside a solid grasp of web development technologies such as HTML, CSS, and JavaScript. My experience spans various domains, from data analytics and software development to customer support, where I have implemented automation tools that significantly reduce manual processes. I am passionate about leveraging technology to solve real-world problems and deliver tangible results for my clients.

Experience

Work history, roles, and key accomplishments

FU
Current

Customer Support Specialist

Fiverr, Upwork

Jan 2020 - Present (5 years 5 months)

Delivered professional support services for over 200 clients across five countries, resolving more than 100 weekly customer tickets via email and live chat. Implemented automated replies and ticket tagging using Zendesk and ChatGPT, and created SOPs, FAQ documents, and help center content to reduce repeat queries by 40%.

SS

Technical Support VA

SaaS Startup

Jan 2022 - Dec 2022 (11 months)

Provided Level 1 and 2 technical support to users on product usage and bug reporting, triaging tickets, escalating high-priority issues, and monitoring CRM queues daily. Helped reduce average response time from 24 hours to 6 hours by redesigning workflows and created training videos and user guides to onboard over 1000 customers.

Education

Degrees, certifications, and relevant coursework

toheed hasn't added their education

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toheed romee - Website and Client Support Specialist - Freelance | Himalayas