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TR@toheedromee
Aspiring Data Scientist and Web Developer with proven freelance success.
United StatesI'm Mohd Toheed, an aspiring Data Scientist and Web Developer with a strong foundation in Computer Science from MIT and certifications from Google and AWS. My journey in the tech world has been marked by a commitment to excellence, as evidenced by my successful completion of over 300 freelance projects on Fiverr, where I maintain a consistent 5-star rating. I thrive on transforming data into actionable insights and creating user-friendly web solutions that enhance customer experiences.
Throughout my career, I have developed a diverse skill set that includes advanced proficiency in Python, SQL, and Power BI, alongside a solid grasp of web development technologies such as HTML, CSS, and JavaScript. My experience spans various domains, from data analytics and software development to customer support, where I have implemented automation tools that significantly reduce manual processes. I am passionate about leveraging technology to solve real-world problems and deliver tangible results for my clients.
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Work history, roles, and key accomplishments
Freelance
Jan 2021 - Present (4 years 10 months)
Assisted clients in maintaining WordPress sites, handling plugin issues, and contact forms, while offering live chat and email support for technical issues and performance bottlenecks. Used Excel and Power BI to analyze user interaction and suggest UI changes.
Fiverr, Upwork
Jan 2020 - Present (5 years 10 months)
Delivered professional support services for over 200 clients across five countries, resolving more than 100 weekly customer tickets via email and live chat. Implemented automated replies and ticket tagging using Zendesk and ChatGPT, and created SOPs, FAQ documents, and help center content to reduce repeat queries by 40%.
SaaS Startup
Jan 2022 - Dec 2022 (11 months)
Provided Level 1 and 2 technical support to users on product usage and bug reporting, triaging tickets, escalating high-priority issues, and monitoring CRM queues daily. Helped reduce average response time from 24 hours to 6 hours by redesigning workflows and created training videos and user guides to onboard over 1000 customers.
Degrees, certifications, and relevant coursework
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Software and tools used professionally
United StatesYou can contact toheed and 90k+ other talented remote workers on Himalayas.
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