At Onafriq Payments Nigeria Limited, I build dashboards to monitor card transaction performance and partner-support metrics. I also analyze operational data to identify trends and opportunities for process improvement.
Previously at Onafriq Payments Nigeria Limited, I provided enterprise support for card and HUB operations and managed partner enquiries and escalations through Zendesk. I streamlined workflows and trained new team members on support tools and procedures.
At Smile Telecommunications, I managed CRM and Zendesk data for sales performance, partner accounts, and customer-service activity. My analysis improved sales-forecasting accuracy by 15%.
Earlier, I managed fleet and client operations at Errand360 Technology Services Limited and Aquila Leasing Limited. At Aquila Leasing Limited, I managed a nationwide fleet of more than 200 trucks for NBC and contributed to the deployment of 80 additional trucks through stronger client relationship management.
