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Tùng Thanh

@tngthanh

Shopify Technical Support Specialist at GemCommerce who troubleshoots storefronts, apps, and conversion tracking for merchants.

Vietnam

Message

At GemCommerce, I support Shopify merchants with storefront, landing page, app configuration, and custom feature issues. I investigate theme and app behavior with HTML, CSS, JavaScript, and browser DevTools, and troubleshoot tracking discrepancies across pixels, event payloads, and third-party integrations.

Previously at Avada Group, I supported Shopify merchants with app, theme, storefront, and integration issues, and helped reproduce and document bugs for Product teams. At Bkav Corporation, I analyzed customer requirements and supported technical solution implementation with Product, Technology, and Deployment teams.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

GemCommerce

May 2025 - Present (1 year 5 months)

Support 50+ Shopify merchants monthly via live chat, troubleshooting storefront, landing page, app configuration, and custom feature issues. Investigate Shopify theme and app behavior using HTML, CSS, JavaScript, and browser DevTools to identify and resolve frontend issues.

Shopify HTML CSS JavaScript Browser DevTools Technical SEO Analytics Conversion Tracking Bug Reproduction QA Third Party Integrations Technical Documentation ChatGpt Claude

Technical Support

Avada Group

Aug 2023 - Mar 2025 (1 year 7 months)

Supported hundreds of Shopify merchants through live chat, troubleshooting issues across Shopify apps, themes, storefront configurations, and integrations. Maintained 90%+ ticket resolution within 24 hours while handling a high volume of technical merchant requests.

Shopify HTML CSS JavaScript Troubleshooting Bug Reproduction QA Feature Testing Release Validation Product Collaboration

Solution & System Integration Specialist

Bkav Corporation

Jul 2022 - Jun 2023 (11 months)

Analyzed customer requirements and translated business needs into practical technical solution recommendations. Collaborated with Product, Technology, and Deployment teams to support solution implementation and resolve technical requirements.

Technical Consulting solution implementation System Integration Web Application Architecture Requirements Analysis