Open to opportunities

Titoluwanimi Ige

@titoluwanimiige

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Detail-oriented professional with expertise in hospitality and customer service.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and emphasizes customer satisfaction.

I am a detail-oriented and highly analytical professional with a strong background in hospitality, customer service, procurement, and social welfare. My experience has equipped me with the skills to maintain operational efficiency and ensure compliance with company policies while fostering strong customer relations. I am proficient in Microsoft Word, Excel, and PowerPoint, which I utilize for documentation, expense tracking, and float analysis.

Currently, I serve as an Operations & Quality Assurance Officer at 99APARTMENTS, where I oversee quality assurance and control, ensuring that all apartments meet top-tier standards. My previous roles, including a Personal Assistant to the Social Welfare Director and a Customer Service Agent at JUMIA, have honed my abilities in data documentation, customer support, and team leadership. I am committed to delivering high-quality service and contributing to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Operations & Quality Assurance Officer

Current

99APARTMENTS

Oct 2023 - Present (1 year 8 months)

Responsible for maintaining records of maintenance and procurement activities, overseeing quality assurance, and supervising housekeeping teams to ensure top-tier standards in apartments.

Zoho Quality Assurance Team Leadership Microsoft Office Suite Data Analysis

Personal Assistant to the Social Welfare Director

MINISTRY OF YOUTH AND SOCIAL DEVELOPMENT

Mar 2023 - Jan 2025 (1 year 10 months)

Provided administrative support for social welfare services, managed communications, and assisted with documentation and program execution.

Administrative Support Data Collection Communication Program Execution Research Social Services Microsoft Office Suite Customer Service

Customer Service Agent

JUMIA

Oct 2023 - Jan 2024 (3 months)

Processed customer orders, provided excellent support, and upsold products, contributing to a 20% increase in sales and revenue.

Customer Support Order Processing Customer Engagement Communication Skills Problem Solving Microsoft Office Suite

Catering Assistant

LORNA’S GOODIES

Nov 2017 - Mar 2018 (4 months)

Assisted chefs in food preparation, maintained kitchen organization, and set up event venues for catering events.

Kitchen Organization Customer Service Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

Olabisi Onabanjo University

Bachelor of Education, Social Studies Education

2020 - 2023

Pursued a Bachelor of Education in Social Studies Education, focusing on educational methodologies and social sciences to enhance teaching effectiveness and student engagement.