Tishara Norfleet
@tisharanorfleet
Compassionate Medical Assistant graduate skilled in clinical and administrative patient care.
What I'm looking for
I am a compassionate, detail-oriented Medical Assistant graduate with hands-on clinical and administrative training from a comprehensive externship program. I excel in patient care, vital signs, EHR documentation, appointment scheduling, and assisting with medical procedures.
I hold American Heart Association CPR & AED certification and am EKG Technician certified (pending). I prioritize patient safety, confidentiality, and clear communication while delivering high-quality care.
My background includes customer service and collections roles where I sharpened communication, problem-solving, time management, and accuracy under pressure. I am comfortable using EMR and CRM systems and performing charting, coding references, and administrative tasks.
I am a dedicated team player eager to contribute to a patient-focused healthcare environment where I can grow clinically and support efficient, compassionate workflows.
Experience
Work history, roles, and key accomplishments
Customer Service Rep / Collections Agent
Bill Gosling Outsourcing
Oct 2024 - Present (1 year 2 months)
Handled debt collection, negotiation, and payment processing while ensuring FDCPA compliance and resolving customer disputes to maintain account accuracy and recoveries.
Performed order picking, packing, shipping/receiving, and inventory control using RF scanners, maintaining accuracy and productivity while adhering to safety protocols.
Customer Service Representative
IBEX Global
May 2019 - Dec 2021 (2 years 7 months)
Provided multi-channel customer support, resolved conflicts, processed orders and data entry using CRM systems to improve satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
ECPI University
Associate of Applied Science, Medical Assisting
Associate of Applied Science in Medical Assisting awarded in August 2025 with clinical and administrative externship training in patient care, EHR documentation, and procedure assistance.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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