At ResortCom International, I transformed help desk operations by implementing service management processes, tracking systems, service level expectations, and operational standards. I also led initiatives supporting PCI DSS compliance in a high-volume credit card processing environment.
As an independent technology consultant, I advised clients on cybersecurity, regulatory compliance, disaster recovery, and infrastructure improvements. I developed security policies and controls and implemented data protection strategies, including backup solutions and intrusion detection systems.
I now operate an FAA-certified commercial drone services business, supporting aerial photography, videography, inspections, mapping, and property documentation. I plan flights and produce imagery and video using Adobe Lightroom, Apple Photos, iMovie, and DaVinci Resolve.
