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Tigist Tensou

@tigisttensou

Senior System Administrator at Nyala Insurance S.Co. who implemented an ERP system and improved system uptime by 98%.

At NyalaInsuranceS.Co., I led the implementation of a new ERP system on time and within budget. I also improved system uptime by 98% through proactive maintenance and hardware and software upgrades.

I develop and maintain the company website, monitor database performance, and troubleshoot network, software, server, and computer system issues. I also introduced account authentication and least-privilege access, reducing the risk of unauthorized access by 95%.

Since 2014, I’ve worked as a freelance translator and transcriber with WAAS International, handling focus group discussions, in-depth interviews, and supporting materials. My work includes English and Amharic translation, with careful attention to accuracy, context, and confidentiality.

I’ve also provided translation and transcription services to individual clients since 2020, including policy and technical content. I translated the Ethiopian Manufacturing Industry Performance-Based Incentive Strategy for PSI and hold Oracle Database 12c training certificates in administration, backup and recovery, and installation and upgrade.

Experience

Work history, roles, and key accomplishments

Current

Freelance Translator and Transcriber

Current

Individual Clients

Dec 2020 - Present (5 years 10 months)

Provided professional translation and transcription services to individual clients across policy, technical, development, and research-related content. Translated key policy and technical documents, including the Ethiopian Manufacturing Industry Performance-Based Incentive Strategy for PSI.

Translation Transcription Policy Documentation Technical Documentation Amharic English

Current

Freelance Translator and Transcriber

Current

WAAS International

Dec 2014 - Present (11 years 10 months)

Completed translation and transcription tasks for focus group discussions, in-depth interviews, and supportive materials in English and Amharic. Proofread translated text for accuracy and delivered high-quality work within agreed timeframes.

Translation Transcription Proofreading Amharic English Microsoft Word Google Docs Excel

Current

Senior System Administrator

Current

Nyala Insurance S.Co.

Apr 2013 - Present (13 years 6 months)

Planned and implemented system hardware and software upgrades, led ERP implementation, and managed project timelines and budgets. Increased system uptime to 98% and reduced unauthorized access risk by 95% through proactive maintenance and user training.

System Administration ERP Implementation Project Management Database Administration Network Troubleshooting Web Development Joomla Drupal Oracle Database ICT Policies vendor negotiation Risk Management User Training

IT Expert

Horra Trading

Jun 2012 - Mar 2013 (9 months)

Diagnosed and resolved technical problems related to hardware, software, networks, and security. Implemented and maintained ICT solutions, advised on ICT strategy, and developed ICT policies and procedures.

IT Support Troubleshooting Network Administration ICT Strategy Policy Development Technical Documentation Data Analysis Project Management

Software Programmer

Information and Network Security Agency

Jul 2010 - Jun 2012 (1 year 11 months)

Collaborated with stakeholders to understand software requirements and translated them into technical specifications. Wrote efficient code in Java and C#, conducted testing, and supported deployment and maintenance of applications.