Tiffany Mejia
@tiffanymejia
WFM reporting analyst at Foundever Philippines who developed Power BI dashboards for performance metrics and trend monitoring.
PhilippinesWhat I'm looking for
At Foundever Philippines, I developed and maintained Power BI dashboards to visualize key performance metrics, monitor trends, and support data-driven decision-making.
I also trained team leaders on newly implemented Workforce Management scheduling tools and supported their adoption of new tools and processes.
As a Senior Real-Time Analyst at Foundever Philippines, I worked on scheduling and workforce planning, forecasting workload and staffing requirements, and monitoring service levels and operational targets.
Earlier, I handled customer service and technical support calls at Foundever Philippines and Sutherland Global Services, including dental insurance inquiries and troubleshooting device, application, and connectivity issues.
Experience
Work history, roles, and key accomplishments
Ops Supt Analyst-Reporting
Foundever Philippines
Jan 2024 - Present (2 years 10 months)
Developed and maintained Power BI dashboards to visualize key performance metrics and support data-driven decision-making. Trained team leaders on newly implemented Workforce Management (WFM) scheduling tools.
Senior Real-Time Analyst
Foundever Philippines
Jan 2021 - Dec 2024 (3 years 11 months)
Experienced in WFM scheduling and workforce planning, skilled in forecasting workload and staffing requirements. Monitored real-time operations to ensure service levels and operational targets are met.
Real-Time Analyst
Foundever Philippines
Jan 2020 - Dec 2021 (1 year 11 months)
Performed real-time monitoring of schedules and adherence to ensure operational efficiency.
Customer Service Representative
Foundever Philippines
Jan 2017 - Dec 2020 (3 years 11 months)
Answered inbound calls for a dental insurance company in the USA, providing benefits information to providers. Handled claims and prior authorization inquiries, providing accurate information and support to clients.
Customer Service Representative (Technical Support)
Sutherland Global Services
Jan 2015 - Dec 2017 (2 years 11 months)
Managed inbound technical support calls for a telecommunications company, addressing customer concerns and service-related issues. Performed technical troubleshooting for devices, applications, and connectivity issues.
Education
Degrees, certifications, and relevant coursework
Asian Institute of Computer Studies
Collegiate, Computer Science
2013 - 2015
Pursued studies in Computer Science at the Asian Institute of Computer Studies from 2013 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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