Open to opportunities

Tiana Filipovska

@tianafilipovska

Message

I test SaaS features, resolve customer issues, and create clear product documentation.

North Macedonia

Message

What I'm looking for

I'm looking for a cross-functional product or SaaS role where I can test features, improve processes, support users, and turn technical updates into clear documentation and practical solutions.

At iwinBACK, I coordinate system updates across tech, operations, sales, and product while leading feature requests, client demos, training, QA validation, and release documentation.

I previously provided L1 and L2 technical support for SaaS platforms, resolving customer issues through email, chat, and phone. I work closely with QA and development teams to reproduce bugs, triage technical issues, and turn user feedback into product and help-center improvements.

I've created user-friendly documentation, internal guides, video tutorials, and release notes that help both customers and teams use products confidently.

My background also includes team supervision, education, hospitality, and customer-facing operations. I bring more than 10 years of cross-functional communication, process improvement, technical troubleshooting, and multilingual customer service.

Experience

Work history, roles, and key accomplishments

QA Tester (Promotion)

iwinBACK Inc.

Jan 2025 - Aug 2026 (1 year 7 months)

Act as the go-to expert for system-related inquiries, lead feature requests, and coordinate system updates across departments. Conduct client-facing demos and internal training, and collaborate with QA to test features before release.

QA Testing Documentation Training Process Improvement Agile Collaboration