Tia Artis

I’m a meticulous client services professional with a proven history of championing the client experience, managing high-volume operations, and analyzing performance metrics. I specialize in bridging back-of-house coordination with front-of-house service excellence.

At Louis Vuitton, I’ve led the Client Services Team since 2021, while previously serving as a Client Service Representative since 2018. I manage system metrics and KPIs across digital communication platforms, ensuring strict adherence to brand guidelines and operational standards.

I monitored and evaluated 50-80 client communications (calls & written) weekly and used BI Analytics and KPIs to implement business plans aligned with budgets and company goals. I also hosted biweekly service improvement calibrations with core team managers and 15-20 advisors, driving KPI score increases of up to 20%.

Earlier, at Michael Kors, I managed retail stock operations with strong accuracy and operational discipline. I completed inventory audits and cycle counts for 1,000+ units with 97.8% data accuracy, processed shipments and manifests, and supported an elevated client experience through premium product presentation.