Open to opportunities

Thy HO

@thyho

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Experienced data specialist with expertise in AI training and customer experience optimization.

Vietnam

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What I'm looking for

Seeking a role that leverages my analytical and creative skills in data analysis and process improvement, focusing on enhancing customer experience and business efficiency in a collaborative environment.

An experienced professional with over 5 years of experience in data classification and relationship management. Proven track record in training AI models to enhance customer experience and improve product efficiency. Skilled in analyzing ambiguous content and proposing meaningful solutions to business challenges.

Strong background in financial services, with expertise in conducting KYC checks, detecting suspicious transactions, and developing financial products. Adept at building and maintaining trusty relationships with clients through open communication and market expertise.

Experience

Work history, roles, and key accomplishments

Product Data Specialist

TDCX Thailand

Feb 2021 - Jan 2023 (1 year 11 months)

Trained AI to classify user content, improving client product efficiency and enhancing customer experience. Analyzed data to identify market gaps and collaborated with teams to develop solutions. Reviewed results and adjusted annotations to meet project objectives.

AI Training Data Analysis Market Research Team Collaboration Communication Problem Solving Project Management

Senior Relationship Officer

HSBC Vietnam

Dec 2018 - Dec 2020 (2 years)

Conducted KYC checks to prevent money laundering and detect fraudulent documents. Recommended products based on customer needs and maintained strong relationships through effective communication.

KYC Customer Relationship Management Financial Analysis Problem Solving Communication Risk Assessment

Assistant Relationship Officer

HSBC Vietnam

Jul 2015 - Dec 2018 (3 years 5 months)

Provided financial services to customers, built strong business networks, and ensured customer satisfaction by resolving issues and following up on solutions.

Customer Service Relationship Management Problem Solving Communication Networking

Consultant

Pivotal Marketing Co.

Apr 2013 - Apr 2014 (11 months)

Provided financial solutions tailored to customer needs and maintained relationships post-service to ensure satisfaction.

Customer Relationship Management Communication Problem Solving Needs Analysis

Education

Degrees, certifications, and relevant coursework

HCMC Open University

Bachelor of Arts, Banking & Finance

2009 - 2013

Grade: 7.76/10

Gained academic knowledge in Banking & Finance, focusing on financial products and services. Developed strong analytical skills to analyze customer needs and provide appropriate solutions.