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@thuychi
Analytical Product Designer with 6+ years of experience in HRTech.
I am an Analytical Product Designer with over six years of experience in crafting user-centered solutions within the HRTech and SaaS sectors. My expertise lies in aligning UX strategies with business needs, ensuring that the design outcomes not only meet user expectations but also drive long-term value for businesses. I am passionate about creating intuitive and efficient interfaces that enhance user satisfaction.
Throughout my career, I have led data-informed UX strategies, utilizing both qualitative and quantitative research methods to uncover user needs. My recent role as a Senior Product Designer at Modern Recruiting involved integrating AI into product design, streamlining processes, and enhancing collaboration across teams. I thrive in environments that encourage innovation and continuous improvement, and I am dedicated to mentoring junior designers to foster their growth in research-driven design methodologies.
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Work history, roles, and key accomplishments
Modern Recruiting
Aug 2023 - Present (2 years 3 months)
Led data-informed UX strategies grounded in user research, journey mapping, and feature prioritization to align design outcomes with business goals. Leveraged AI to auto-populate candidate details, design a LinkedIn extension for ATS integration, and create a Smart Job Description Assistant, significantly improving recruiter efficiency and talent-job alignment.
TINYpulse by WebMD Health Services
May 2021 - Present (4 years 6 months)
Led full project cycles from research to implementation, collaborating with cross-functional teams to refine scope, mitigate risks, and deliver proactive design solutions. Conducted extensive user research and iterative testing, leading to a 10% increase in feature adoption and a measurable reduction in user churn. Mentored junior designers on advanced research methodologies and innovated scalable
TINYpulse by WebMD Health Services
Dec 2019 - Present (5 years 11 months)
Transformed conceptual ideas into actionable UI designs, aligning solutions with business strategies and technical feasibility. Conducted remote usability tests and acted as a scriber during 1:1 user interviews to capture detailed insights. Created a comprehensive design system, ensuring consistent visual language across products and establishing training sessions for newcomers.
EO Vietnam
Oct 2019 - Present (6 years 1 month)
Designed impactful visual materials, including banners, backdrops, and digital assets, to promote brand visibility and engagement at key corporate events. Directed the design and distribution of the EO Vietnam Member Book, maintaining biannual updates to ensure relevance and engagement.
TEE-Coin Ltd.
Oct 2018 - Present (7 years 1 month)
Partnered with product owners to create a seamless UI for a cryptocurrency coupon program. Designed and iterated high-fidelity prototypes based on user feedback, optimizing usability and functionality. Implemented cohesive visual asset guidelines across platforms, enhancing the brand's visual integrity and user experience.
Degrees, certifications, and relevant coursework
Certificate, Project Management
Mastered strategies for navigating uncertainty and complexity in design projects.
Diploma, Interaction Design
Developed expertise in UX/UI design and digital product design through hands-on learning in design thinking, user research, and usability testing.
Bachelor, Banking & Finance
Studied Banking & Finance at the Banking Academy of Vietnam.
Software and tools used professionally
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