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Thomas PichlerTP
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Thomas Pichler

@thomaspichler

Solutions Engineer at Bitpanda who cut RFP turnaround by 40% with an AI-assisted response workflow.

Austria
Message

At Bitpanda, I run technical presales for Tier 1 and Tier 2 banks and strategic platform partners working on digital asset and custody integrations. I built a reusable knowledge base and AI-assisted response workflow that cut RFI/RFP turnaround by 40%.

I also built an AI pipeline over Datadog logs and past tickets, helping the solution engineering team resolve 70% of incoming technical requests without escalating to engineering. I’ve taken LBBW/BW-Bank, Deutsche Bank and Raiffeisen live as Bitpanda customers, from technical workshop through integration design to production.

At Fabasoft, I was the technical point of contact through the sales cycle and project lead on delivery for a new SaaS business line around Fabasoft Approve. Earlier at KEBA, I shipped Java and C#/.NET features for Kemro X and cut manual system build time by 80% with CI/CD pipelines.

Experience

Work history, roles, and key accomplishments

Bitpanda logoBI
Current

Senior Solutions Engineer

Jun 2025 - Present (1 year 5 months)

Technical presales lead for Tier 1 and Tier 2 banks and strategic platform partners on digital asset and custody integrations. Cut RFI/RFP turnaround by 40% with an AI-assisted response workflow and built an AI pipeline over Datadog logs to resolve 70% of technical requests without escalation.

Fabasoft logoFA

Solutions Expert

Fabasoft

Mar 2022 - Feb 2024 (1 year 11 months)

Technical point of contact through the sales cycle and project lead on delivery in a five-person venture team building a new SaaS business line around Fabasoft Approve. Collaborated with cross-functional teams to customize solutions for Fortune 500 companies such as Siemens and REWE.

KEBA logoKE

System Developer

KEBA

Sep 2016 - Feb 2022 (5 years 5 months)

Software development, system integration and customizations for an industrial automation system (Kemro X), including a Linux PLC runtime and a Windows IDE. Shipped product features in Java and C#/.NET and cut manual system build time by 80% with CI/CD pipelines.

Education

Degrees, certifications, and relevant coursework

Johannes Kepler University logoJU

Johannes Kepler University

Bachelor of Science, Business Informatics

2020 - 2023

Pursued a Bachelor of Science in Business Informatics from 2020 to 2023.

HL

Higher Technical College LITEC

Engineer, Automation Technology

2015 - 2019

Completed an Engineer degree in Automation Technology from 2015 to 2019.

Tech stack

Software and tools used professionally

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