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Thomas PenteadoTP
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Thomas Penteado

@thomaspenteado

System Analyst at Netcracker configuring product catalog and order management systems, with a track record of reducing daily data issues.

Brazil
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At Netcracker, I work on order management and product catalog projects, creating technical documents and configuring software behavior models using YAML. I also develop database solutions and business rules in Netcracker PIM, using PL/SQL when changes are needed directly in the database.

On the Telus project, I delivered 16 high-priority tickets during a critical rate increase period while working with teams in Brazil and India. At TSYS (Total System Services), I improved stability and performance in online transaction systems by refactoring legacy code and optimizing SQL queries.

At Accenture, I was the core developer for Editora Abril’s Projeto Raiz CRM system, running on Oracle Database and Oracle Forms. I fixed critical batch file registry errors, reducing daily data issues from 90,000 to less than 9,000.

My work has also included data mediation and interconnection systems at Telefônica, Global Hitss, and Accenture. I’ve worked across Oracle and other databases, PL/SQL development, batch processing, and production support.

Experience

Work history, roles, and key accomplishments

NE
Current

System Analyst

Netcracker

Feb 2024 - Present (2 years 8 months)

Worked on Order Management and product catalog configurations, creating technical documents and developing database solutions using PL/SQL and PostgreSQL. Delivered 16 high-priority tickets during a critical rate increase period.

TS

Software Engineer

TSYS (Total System Services)

Nov 2021 - Jun 2023 (1 year 7 months)

Focused on online transaction systems using C and Oracle PL/SQL, improving system stability and performance. Refactored legacy code and optimized complex SQL queries to eliminate bottlenecks in financial processing operations.

GH

System Analyst

Global Hitss

Dec 2017 - May 2019 (1 year 5 months)

Analyzed dynamic requirements and executed system changes for the core data mediation platform using Oracle SQL and Python. Mentored and supported a newly formed team, sharing critical domain knowledge to accelerate onboarding.

Education

Degrees, certifications, and relevant coursework

FP

Fatec São Paulo

Bachelor's Degree, Information Technology

2008 - 2010

Bachelor's Degree in Information Technology.

Tech stack

Software and tools used professionally

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