Thomas Clayton II
@thomasclaytonii
Detail-oriented fraud detection and compliance analyst with strong documentation skills.
United StatesWhat I'm looking for
I am a detail-oriented support and documentation specialist transitioning into fraud detection, compliance, and investigative analysis. I bring proven success in high-volume environments, strong pattern recognition, and experience with ticketing systems and secure workflows.
At TaskUs and Spectrum Charter, I identified suspicious behavior, escalated cases, and maintained precise records while consistently ranking in the top 20% for accuracy, productivity, and tone-sensitive communication. I am skilled in documentation, escalation protocols, and compliance-heavy processes.
I seek a Detection & Investigation Analyst role where I can apply analytical thinking, backend support expertise, and secure-data handling to detect fraud, improve processes, and support cross-functional teams.
Experience
Work history, roles, and key accomplishments
Customer Activation Specialist
Spectrum Charter LLC
Jan 2022 - Present (4 years 5 months)
Supported customer onboarding and technical setup while identifying account discrepancies and escalating potential fraud; maintained accurate documentation and balanced tone-sensitive communication with procedural compliance in a high-volume environment.
Content Moderator & Support Specialist
TaskUs Corporation LLC
Jan 2018 - Jan 2022 (4 years)
Reviewed user-generated content for compliance violations, flagged suspicious behavior patterns and escalated potential fraud or abuse to specialized teams while maintaining top-20% performance in accuracy and productivity.
Customer Service Representative
IBEX Global
Jan 2018 - Dec 2018 (11 months)
Handled inbound customer inquiries, resolved account issues, documented interactions in CRM, and scanned accounts to verify potential fraudulent orders while developing de-escalation and multitasking skills in a high-volume call center.
Education
Degrees, certifications, and relevant coursework
Alamo Colleges District
Some College, Undeclared / General Studies
2014 - 2018
Completed coursework at Alamo Colleges between 2014 and 2018 as part of continued college education.
Texas A&M University–Commerce
Some College, Undeclared / General Studies
2013 - 2014
Attended Texas A&M University–Commerce coursework during 2013–2014 with some college-level studies.
High School Diploma
High School Diploma, General Education
Earned a High School Diploma in 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Thomas?
You can contact Thomas and 90k+ other talented remote workers on Himalayas.
Message ThomasFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
