TIThomas Clayton II
@thomasclaytonii
Detail-oriented fraud detection and compliance analyst with strong documentation skills.
United StatesWhat I'm looking for
I am a detail-oriented support and documentation specialist transitioning into fraud detection, compliance, and investigative analysis. I bring proven success in high-volume environments, strong pattern recognition, and experience with ticketing systems and secure workflows.
At TaskUs and Spectrum Charter, I identified suspicious behavior, escalated cases, and maintained precise records while consistently ranking in the top 20% for accuracy, productivity, and tone-sensitive communication. I am skilled in documentation, escalation protocols, and compliance-heavy processes.
I seek a Detection & Investigation Analyst role where I can apply analytical thinking, backend support expertise, and secure-data handling to detect fraud, improve processes, and support cross-functional teams.
Experience
Work history, roles, and key accomplishments
Customer Activation Specialist
Spectrum Charter LLC
Jan 2022 - Present (3 years 10 months)
Supported customer onboarding and technical setup while identifying account discrepancies and escalating potential fraud; maintained accurate documentation and balanced tone-sensitive communication with procedural compliance in a high-volume environment.
Content Moderator & Support Specialist
TaskUs Corporation LLC
Jan 2018 - Jan 2022 (4 years)
Reviewed user-generated content for compliance violations, flagged suspicious behavior patterns and escalated potential fraud or abuse to specialized teams while maintaining top-20% performance in accuracy and productivity.
Customer Service Representative
IBEX Global
Jan 2018 - Dec 2018 (11 months)
Handled inbound customer inquiries, resolved account issues, documented interactions in CRM, and scanned accounts to verify potential fraudulent orders while developing de-escalation and multitasking skills in a high-volume call center.
Education
Degrees, certifications, and relevant coursework
ADAlamo Colleges District
Some College, Undeclared / General Studies
2014 - 2018
Completed coursework at Alamo Colleges between 2014 and 2018 as part of continued college education.
TUTexas A&M University–Commerce
Some College, Undeclared / General Studies
2013 - 2014
Attended Texas A&M University–Commerce coursework during 2013–2014 with some college-level studies.
High School Diploma
High School Diploma, General Education
Earned a High School Diploma in 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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