Thiago Couto

Improved enterprise security platform reliability across a regulated healthcare environment by supporting and troubleshooting Wiz, Keyfactor, Varonis, Halcyon, Nessus, Tripwire, Delinea, Okta, Azure, Linux-based services, and Splunk. Reduced missed certificate renewal risk to zero observed misses by integrating Keyfactor certificate inventory with ServiceNow workflows.

Developed practical security talent for 100+ students by delivering hands-on labs covering Linux/Windows administration, Azure labs, web server attacks, network defense, incident response, and digital forensics. Improved hands-on learner outcomes by teaching students to use Nmap and Nikto to identify open ports, exposed services, web server issues, and unpatched software in controlled lab environm

Improved managed-client network visibility by operating Linux-based IDS/IPS and monitoring platforms used to analyze suspicious traffic across enterprise environments. Supported incident response outcomes by investigating anomalous traffic and DDoS-related activity, escalating findings, and coordinating with response teams to minimize client impact.

Supported enterprise cloud operations during a contract engagement by resolving application, network, and Windows Server issues through ServiceNow ticket workflows. Improved AWS migration execution by assisting with the movement of Windows Server, Active Directory-related workloads, and mission-critical systems toward AWS-hosted infrastructure.

Improved development delivery workflows by creating and supporting CI/CD pipelines with CircleCI and Jenkins for engineering teams. Accelerated cloud test environment provisioning by scripting AWS infrastructure with Terraform and supporting Kubernetes/container-based development workloads.

Delivered hands-on technical support, systems administration, and small-business infrastructure services during an independent consulting period. Improved retail technology reliability by implementing and supporting point-of-sale networks, Windows Embedded terminals, credit-card processing systems, and related network components.

Maintained availability for a global IaaS provider by supporting CentOS, Debian, Ubuntu, Red Hat, and Windows Server infrastructure used by internal systems and customer workloads. Improved monitoring and operational response by troubleshooting Puppet, Ceph, Nagios, virtual networks, DNS, web servers, and Linux system issues across cloud environments.

Improved developer collaboration by implementing and supporting Atlassian tooling including Jira, Confluence, Bitbucket, Bamboo, and related Java application dependencies. Supported build and release reliability by maintaining Red Hat servers used for software development, CI/CD testing, and internal engineering workflows.

Modernized developer workflows by migrating production code repositories into Git/Bitbucket Server and administering repository access for engineering teams. Improved build and release automation by integrating Bamboo, custom hooks, Artifactory, and SonarQube-supported workflows on Red Hat/DigitalOcean infrastructure.

Certified Kubernetes Administrator (CKA) expected completion in June 2026.

Certified Ethical Hacker (CEH) certification in progress.

Pursuing a Bachelor of Science in Cybersecurity, started in September 2024.

Linux Foundation Certified System Administrator (LFCS) expected completion in August 2026.

CompTIA Security+ (SY0-501) certification obtained in August 2021.

CompTIA Secure Infrastructure Specialist (CSIS) certification obtained in July 2010.

Associate of Science in Computer Science completed in 2014.

Full Stack Web Developer program completed in 2014.

CompTIA Security+ (SY0-201) certification obtained in July 2010.

SOC Analyst training program completed in 2018.

CompTIA A+ IT Pro certification obtained in 2009.

CompTIA Network+ certification obtained in 2009.