Open to opportunities

Thiago Christmann

@thiagochristmann

Message

Experienced IAM specialist and IT leader driving secure identity, cloud integration, and process transformation.

Brazil

Message

What I'm looking for

I seek senior roles in IAM or security where I can lead identity programs, drive cloud integrations, improve compliance, and mentor teams in an agile, collaborative environment.

I am an Information Technology professional with 20 years' experience in IAM, security controls, project management, and team leadership, delivering solutions across global environments and multinational organizations. I have designed and implemented IAM platforms (Active Directory, Azure AD, Okta, SailPoint, CyberArk, Auth0), led access governance and compliance initiatives (SOX, PCI-DSS, GDPR), and automated processes to improve efficiency and audit readiness.

As a collaborative leader and problem-solver, I have served as User Management Senior Analyst, Security & Controls Advisor, Product Owner, Scrum Master, Access Review Lead and team lead for customer service, and I have run a franchise business. I combine analytical thinking, strong communication, and hands-on technical skills (SQL, Advanced Excel, Power BI, Tableau, Celonis) to align security and operational objectives with measurable outcomes.

Experience

Work history, roles, and key accomplishments

User Management Senior Analyst

ExxonMobil Business Support Center Brazil

Jan 2006 - Dec 2024 (18 years 11 months)

Designed and maintained IAM solutions managing full user lifecycle, implemented RBAC, MFA, SSO and privileged access controls, and reduced manual tasks by automating IAM processes while supporting SOX/PCI/GDPR audits.

Identity & Access Management Active Directory Azure AD Sailpoint Auth0 RBAC MFA Automation Audit & Compliance

Franchise Owner & Administrator

UK Café

Jan 2018 - Dec 2020 (2 years 11 months)

Managed three café units overseeing operations, finance, inventory, hiring and supplier negotiations, and produced monthly performance reports to control costs and improve profitability.

Operations Management P&L management Inventory Control Cash Flow Management

Technical Support Analyst

Stefanini IT Solutions

Jan 2006 - Dec 2008 (2 years 11 months)

Provided IT customer support, managed incident tickets via ITSM tools, resolved Windows/AD/Outlook/network issues and escalated complex incidents to N2/N3 to meet SLAs.

Technical Support ITSM ServiceNow Active Directory Incident Management

Scrum Master – Access Manager

ExxonMobil Business Support Center Brazil

Facilitated agile ceremonies for SailPoint IIQ teams, removed impediments, and promoted Scrum/Kanban practices to improve team productivity and continuous delivery.

Scrum SailPoint IIQ Kanban Sprint Planning Impediment Removal

Team Lead – Customer Service

ExxonMobil Business Support Center Brazil

Led B2B and B2C customer service teams, defined KPIs and SLAs to improve service quality, coached staff, and managed escalations to enhance customer experience and operational efficiency.

Team Leadership Customer Service KPIs SLA Management Coaching Escalation Management Performance Tracking

Security & Controls Advisor

ExxonMobil Business Support Center Brazil

Owned security controls for database environments, supported SOX/PCI/internal audits, developed compliance dashboards, and collaborated with global teams on risk and vulnerability assessments.

Database Security Oracle SQL Server Compliance Reporting SOX PCI Risk Assessment Dashboards Vulnerability Assessment Collaboration

SAP Security Analyst

ExxonMobil Business Support Center Brazil

Administered SAP roles and authorizations across ECC/BW/SRM and SAP HANA, enforced segregation of duties, collaborated with GRC teams, and resolved security incidents to maintain compliance.

SAP Security GRC Incident Response Authorization Risk Analysis

Product Owner

ExxonMobil Business Support Center Brazil

Managed and prioritized the Active Directory certification product backlog, defined user stories and MVPs, and monitored KPIs to drive data-informed delivery and stakeholder alignment.

Product Ownership Roadmapping Backlog Management Agile User Stories KPIs Stakeholder Management Scrum

Access Review Lead

ExxonMobil Business Support Center Brazil

Led access certification campaigns, implemented ETL/ELT analytics to consolidate identity data sources, and produced dashboards and reports to ensure data quality and governance for certification processes.

ETL Data Mining Dashboarding Data Governance Reporting