Open to opportunities

Thelma Agnes

@thelmaagnes

Message

I streamline client operations and turn data into actionable business insights.

India

Message

What I'm looking for

I'm seeking a Business or Operations Analyst role in Switzerland or remotely, where I can apply client management, process optimisation, workflow automation, and data analytics to improve service delivery and operational performance.

I've managed end-to-end travel client relationships and daily vendor operations at Bible Tours, ensuring accurate service delivery from enquiry through post-trip follow-up. Previously at KLA, I automated enterprise workflows with Resolve and ServiceNow and built SQL and Python dashboards for proactive operational monitoring.

At Stellantis, I managed 500+ IT assets, reduced downtime by 15%, and improved operational efficiency by 30% through Power BI and Excel reporting. I also analyzed market data to support strategic planning and translate complex information into actionable leadership insights.

Experience

Work history, roles, and key accomplishments

Current

Operations Executive & Client Management

Current

Bible Tours

Mar 2025 - Present (1 year 6 months)

Manage end-to-end client relationships for travel bookings and itineraries, acting as the primary point of contact from enquiry through post-trip follow-up. Coordinate daily operations across vendors, hotels, and transport partners to ensure accurate, on-time service delivery and resolve escalations quickly.

Client Relationships Travel Operations Vendor coordination Escalation Handling Service Delivery Process Improvement Stakeholder Communication

Education

Degrees, certifications, and relevant coursework

SRM Institute of Science and Technology

Bachelor of Technology, Computer Science and Business Systems

2020 - 2024

Grade: 8.91/10

Activities and societies: VP – Dept. of CSE & CAMOGENICS, SRM IST; NCC – A Certificate (A++ Grade); MUN – 9+ Awards incl. Best IP Photojournalist (SSN University).

Pursued a B.Tech in Computer Science and Business Systems, achieving a GPA of 8.91/10. Coursework included Business Analytics, Database Management, Software Engineering, Operations Research, AI, and Management Concepts.