That Girl Sammie

I’m a customer-focused Technical Support Specialist with 6+ years of experience supporting SaaS and CMS platforms in fully remote environments. I’m at my best when I can turn complex issues into clear next steps users can follow confidently.

At Webflow, I supported complex CMS, hosting, domain configuration, billing, and integration problems while guiding users through website publishing workflows and troubleshooting front-end and back-end conflicts. I maintained leading support metrics, including 95%+ CSAT, and stayed a consistent top 10 performer for 3+ years.

I also bring strong migrations and automation support experience from Kit (formerly ConvertKit), where I handled technical issues across automations, sequences, deliverability, integrations, and account configuration. Selected for migrations based on technical ability and customer rapport, I supported account moves from Mailchimp, ActiveCampaign, MailerLite, Ontraport, Drip, and others, improving onboarding success by identifying blockers and sharing repeatable processes (including Loom recordings).

Previously at Elegant Themes, I delivered live chat, email, and forum-based WordPress support for Divi users—troubleshooting theme conflicts, plugin incompatibilities, CSS overrides, performance concerns, and DNS/domain mapping/SSL setup. I consistently pair strong technical troubleshooting with communication, documentation improvement, and cross-functional collaboration to improve the customer experience.