Open to opportunities

Tharindu Gunasekara

@tharindugunasekara

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Operations and client relations manager with banking, credit, and travel expertise.

Sri Lanka

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What I'm looking for

I seek a role where I can lead operations and client relations, drive process improvements and automation, mentor teams, and apply credit and financial oversight in a service-driven, growth-focused environment.

I am an operations and client relations manager with ten years' experience across banking operations, credit management, and travel services. I combine strong leadership, workflow management and customer-service skills to deliver reliable, accurate outcomes.

In banking I served as Deputy Manager overseeing corporate and consumer credit disbursements, documentation, GL reconciliations and regulatory compliance, and I led teams through process improvements and automation projects.

In travel I manage end-to-end client communications, itinerary planning, vendor liaison, bookings and financial oversight, while growing social media presence and enhancing customer satisfaction.

I hold Lean Six Sigma Yellow and White Belt certifications, a Diploma in Credit Management and IT-related diplomas, and I have led UAT and RPA/Finacle automation projects that produced measurable savings.

Experience

Work history, roles, and key accomplishments

Current

Operations & Client Relations Manager

Current

Ceylora Travels (Pvt) Ltd

Apr 2025 - Present (10 months)

Manage end-to-end client communications, itinerary planning and logistics for travel operations while overseeing cost calculations, budgeting and reconciliation to ensure profitable tour delivery.

Client Relations Budgeting Vendor Management Social Media Management Customer Service Operations Management

Deputy Manager - Corporate Banking

Nations Trust Bank PLC

Nov 2022 - Dec 2024 (2 years 1 month)

Supervised corporate credit disbursements and operations, ensuring documentation compliance and coaching staff to meet portfolio revenue and regulatory requirements.

Credit Administration Compliance Finacle Team Leadership GL Reconciliation Process Improvement

Deputy Manager - Consumer Loans

Nations Trust Bank PLC

Jun 2021 - Oct 2022 (1 year 4 months)

Led consumer loans operations to drive disbursement targets, supervised authorization processes and guided staff on credit follow-ups, restructures and recoveries.

Consumer Lending Finacle

Senior Assistant - Retail & SME Credit

Nations Trust Bank PLC

May 2019 - Dec 2021 (2 years 7 months)

Supported retail and SME lending operations to achieve disbursement and revenue targets, handling authorizations, reconciliations and security document processing.

Documentation GL Reconciliation Finacle Workflow Management

Senior Assistant - Commercial Banking

Nations Trust Bank PLC

Jan 2021 - May 2021 (4 months)

Processed and monitored commercial credit applications, ensured adherence to credit policies and coordinated cross-departmental actions to support commercial portfolio management.

Documentation GL Entries Finacle Customer Service Compliance

Banking Assistant - Retail Credit

Nations Trust Bank PLC

May 2016 - May 2019 (3 years)

Supported retail credit team with credit documentation, verification and inter-departmental coordination to maintain timely processing and compliance.

Verification Record keeping Finacle Data Entry Compliance

Trainee Banking Assistant

Nations Trust Bank PLC

Oct 2014 - May 2016 (1 year 7 months)

Assisted with initial credit assessments, data entry and file maintenance while learning credit processing and compliance procedures.

Data Entry Credits Processing Documentation Administrative Support

Data Entry Operator

LOLC Holdings PLC

Jul 2014 - Sep 2014 (2 months)

Converted physical records into digital systems, ensuring accurate data entry and supporting process improvements in leasing operations.

Data Entry Document Scanning Data Integrity Process Improvement Administrative Support

Education

Degrees, certifications, and relevant coursework

Institute of Bankers of Sri Lanka

Diploma in Credit Management, Credit Management

Completed a Diploma in Credit Management awarded by the Institute of Bankers of Sri Lanka in November 2019.

Esoft Metro Campus

Diploma in Information Technology, Information Technology

2013 - 2014

Completed a Diploma in Information Technology with E-Commerce at ESOFT Metro Campus during 2013–2014.

SIKSIL Institute of Business & Technology (Pvt) Ltd

Certificate in MS Office Applications & Internet Technologies, Information Technology

Awarded a Certificate in MS Office Applications & Internet Technologies in November 2012.

Lumbini College, Colombo 05

G.C.E. Advanced Level, General Secondary Education

1998 - 2011

Activities and societies: School cricket team (2005); under-17 rugby team (2008); member of science, environment, and scout societies (2004–2011).

Attended Lumbini College, completing G.C.E. Advanced Level examinations in 2013 with subjects including Combined Mathematics, Physics, Information Technology, and General English.