Thapelo Tladi
@thapelotladi
I build Power BI and SQL reporting solutions that improve enterprise decision-making.
South AfricaWhat I'm looking for
At the South African Revenue Service, I build and maintain enterprise Power BI dashboards, semantic models, and SQL-driven datasets that provide real-time visibility into service and property change trends.
I turn complex BMC Remedy ITSM data into KPIs, business rules, and executive-ready reporting. I've migrated SAP Crystal Reports into scalable self-service Power BI solutions using dimensional modelling, DAX, Power Query, and governed data practices.
My earlier healthcare and public-sector IT roles strengthened my ability to lead operations, resolve incidents, support system continuity, train users, and deliver data-driven recommendations. I also automate reporting with Power Automate and develop business cases for AI agents using Copilot Studio.
Experience
Work history, roles, and key accomplishments
Solution Support Engineer
South African Revenue Service
Aug 2023 - Present (3 years 1 month)
Design, build, and maintain enterprise Power BI dashboards and semantic models, and analyze large BMC Remedy ITSM datasets to identify trends and root causes. Migrate legacy SAP Crystal Reports to self-service Power BI solutions and automate reporting using Power Automate and Power Platform.
Education
Degrees, certifications, and relevant coursework
Management College of Southern Africa
Advanced Diploma, Business Analysis
2026 -
Pursuing an Advanced Diploma in Business Analysis to enhance skills in business analysis and data-driven decision-making.
Central University of Technology
National Diploma, Information Technology
2015 - 2017
Completed a National Diploma in Information Technology, gaining foundational knowledge in IT systems and applications.
Harmony High School
Matric, General
Completed secondary education with a Matric certificate.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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