TMThando Mapela
@thandomapela
BCom Honours in Marketing Management skilled in admin, customer service, sales, and digital marketing.
South AfricaWhat I'm looking for
I am a results-driven marketing and administrative professional with a BCom Honours in Marketing Management and practical experience across digital marketing, sales, and office support. I have managed digital content, processed invoices, maintained client records, and analyzed campaign metrics to inform decisions while consistently meeting KPIs.
My background includes high-volume outbound sales, CRM usage (Salesforce, Zoho, HubSpot), bookkeeping support, and event coordination for an NPO. I am organized, detail-oriented, and eager to leverage my skills in an Office Assistant, Customer Service, or Sales role where I can grow and contribute measurable results.
Experience
Work history, roles, and key accomplishments
Digital Marketing Intern
Mokka Chocolates And Confectionery
May 2024 - May 2025 (1 year)
Managed and scheduled digital content, processed invoices and handled customer inquiries while maintaining client records and generating campaign performance reports to inform decisions.
Sales Representative
Concentrix
Feb 2023 - Apr 2024 (1 year 2 months)
Handled 100+ outbound calls daily providing marketing solutions and technical support, maintained CRM records and booked client meetings while consistently meeting KPIs.
Marketing Assistant
CWL Sodality
Jan 2021 - Dec 2022 (1 year 11 months)
Provided administrative and marketing support for community events, tracked budgets and expenses, managed donor communications and coordinated production of marketing materials.
Education
Degrees, certifications, and relevant coursework
Management College of Southern Africa
Bachelor of Commerce Honours, Marketing Management
2025 - 2026
Completed a Bachelor of Commerce Honours in Marketing Management with coursework in Research and International Marketing.
ICIIE Rosebank College
Bachelor of Business Administration, Marketing
2021 - 2023
Grade: Distinction
Graduated with Distinction with a Bachelor of Business Administration in Marketing; recipient of the Absa Scholarship in 2023.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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