thais oliveira
@thaisoliveira2
Customer experience and ombudsman professional at Blaze, with training in customer retention, chatbots, and customer service.
BrazilWhat I'm looking for
At Blaze, I worked as a Senior ombudsman agent from July 2022 to October 2026. My experience also includes bilingual reception roles at Grupo Protege and Gocil Segurança e Serviços.
I’m studying human resource management and want to deepen my knowledge in this area. I’m interested in how to work with and for people, and in developing empathy in complicated situations.
Experience
Work history, roles, and key accomplishments
Senior ombudsman agent
Blaze
Jul 2022 - Oct 2026 (4 years 3 months)
Worked as Senior ombudsman agent at Blaze.
Recepcionista Bilíngue
Grupo Protege
May 2021 - Mar 2024 (2 years 10 months)
Worked as Recepcionista Bilíngue at Grupo Protege.
Recepcionista bilingue
Gocil Segurança e Serviços
Mar 2018 - May 2021 (3 years 2 months)
Worked as Recepcionista bilingue at Gocil Segurança e Serviços.
Empregada de mesa
Caprichos d'Itália
Mar 2015 - Mar 2016 (1 year)
Worked as Empregada de mesa at Caprichos d'Itália.
Estagiária cozinha/pastelaria
Praia d'el Rey Marriott Golf & Beach Resort
Jan 2013 - Jan 2013 (0 months)
Worked as Estagiária cozinha/pastelaria at Praia d'el Rey Marriott Golf & Beach Resort.
Troia Design Hotel
grupo Amorim
Jun 2011 - Sep 2011 (3 months)
Worked as Troia Design Hotel at grupo Amorim.
Education
Degrees, certifications, and relevant coursework
United Latino Students Association
Voz do cliente (VoC): Aprimorando as experiências
Jan 2026
United Latino Students Association
Fundamentals of Customer Acquisition Management
Jan 2026
United Latino Students Association
GenAI for Customer Service Teams
Jan 2026
United Latino Students Association
Improving Customer Retention
Jan 2026
United Latino Students Association
GenAI for Customer Support
Jan 2026
United Latino Students Association
AI for Customer Experience with Chatbots and Analytics
Jan 2026
Enap
Resolução de Conflitos Aplicada ao Contexto das Ouvidorias do Ministério Público
Jun 2025 · Expired Jun 2025
United Latino Students Association
GenerativeAI para o sucesso do cliente
Dec 2025
Enap
Gestão em Ouvidoria
Jun 2025 · Expired Jun 2025
UNOPAR - Universidade Norte do Paraná
Pós-graduação Stricto Sensu - Mestrado Acadêmico, Recursos humanos
2021 - 2022
UniCesumar
Acadêmica, Gestão de Recursos Humanos
2019 - 2021
Aeroclube Londrina
Comissária de vôo, Aviação
2016 - 2016
Escola de Hotelaria e Turismo do Oeste
Chef, Cozinha/Pastelaria
2011 - 2014
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
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