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Tessa Kuiper

@tessakuiper

I guide manufacturing and retail customers through SaaS supply chain implementations, onboarding, and planning-system adoption.

Spain

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What I'm looking for

I'm looking to guide customers through SaaS and supply chain planning implementations, partnering across teams to remove friction, improve adoption, and turn operational challenges into practical system solutions.

I guide manufacturing and retail customers through SaaS supply chain planning implementations, from requirements workshops to adoption and ongoing optimization.

As a Senior Implementation Consultant at a supply chain consultancy, I lead customer workshops, align business and technical stakeholders, and translate supply chain challenges into practical system solutions.

Previously, I led onboarding, UAT, training, issue resolution, and KPI monitoring for manufacturing and retail clients, helping customers adopt new planning solutions while maintaining operational continuity.

My background also includes routing operations at Budbee / Instabee and customer-service operations at Muller Fresh Food Logistics. I bring SQL, data analysis, process optimization, and fluent English, Dutch, and Spanish to cross-functional customer work.

Experience

Work history, roles, and key accomplishments

Senior Implementation Consultant

Supply Chain Company

Mar 2024 - Mar 2026 (2 years)

Led customer workshops to gather requirements and align stakeholders, supporting successful implementation projects. Acted as trusted advisor to business and technical stakeholders, analyzing supply chain processes and translating business challenges into practical systems solutions.

Supply Chain Planning Requirements Gathering Stakeholder Management Customer Workshops Project Implementation Data Analysis

Implementation Consultant

Supply Chain Company

Mar 2023 - Mar 2026 (3 years)

Supported supply chain planning projects across manufacturing and retail environments, leading customer onboarding, UAT, and training during SaaS implementations. Acted as primary point of contact for customers, resolving system issues and coordinating cross-functional teams to ensure satisfaction and operational continuity.

Customer Onboarding User Acceptance Testing Customer Training Stakeholder Management Issue Resolution Cross Functional Collaboration Data Analysis KPI Tracking

Operations Specialist

Budbee / Instabee

Jan 2021 - Dec 2023 (2 years 11 months)

Coordinated routing operations in a fast-paced logistics environment to ensure efficient daily delivery performance. Investigated operational issues, conducted network and capacity studies, and monitored KPIs to support process improvements.

Route Operations Logistics Operational Issue Resolution Network Analysis Capacity Planning KPI Monitoring Process Improvement

Operations Analyst

Muller Fresh Food Logistics

Jan 2013 - Dec 2017 (4 years 11 months)

Coordinated logistic communication between customers, planning teams, and transport operations. Automated customer order input processes to reduce errors and improve operational efficiency, and evaluated regional 3PL partners for contingency planning.

Logistics Coordination Process Automation Operational Efficiency 3PL and Vendor Performance Analysis Contingency Planning