Teshome Manaye
@teshomemanaye
Experienced digital banking professional specializing in payment card processing and operations.
EthiopiaWhat I'm looking for
I am an experienced digital banking operations leader with a strong background in payment card processing, e-banking services, claims handling, and vocational training. I hold degrees in Marketing & Sales Management and Accounting, plus an MBA, and I have completed certifications in computerized accounting, customer service, and general banking.
I currently lead payment card processing within Digital Banking Operations and previously managed roles across e-banking, insurance claims, and TVET instruction and counseling. I bring a practical, service-oriented approach, strong negotiation training, and proven experience improving operational reliability and customer outcomes.
Experience
Work history, roles, and key accomplishments
Head, Payment Card Processing
Digital Banking Operation
Leads payment card processing operations within the Digital Banking Operation department, overseeing transaction processing, card lifecycle management, and operational controls to ensure service reliability and compliance.
Claim Officer
United Insurance Company
Jun 2013 - Jan 2014 (7 months)
Managed insurance claim intake and adjudication processes, conducted claim investigations and documentation, and coordinated settlements to ensure timely resolution and compliance with policy terms.
Instructor & Counseling Officer
Batu Terara TVET
Nov 2007 - Jun 2013 (5 years 7 months)
Provided technical instruction and career counseling, and managed student work-integration programs to improve employability and vocational outcomes at TVET colleges.
E-Banking Service Officer
E-Banking Service
Jan 2014 - Present (12 years 1 month)
Served in various roles within the E-Banking Service department handling electronic banking operations, customer support, and service delivery improvements across digital channels.
Education
Degrees, certifications, and relevant coursework
Derartu Tulu Secondary School
Secondary School Certificate, Secondary Education
Completed secondary education at Derartu Tulu Secondary School.
AUAddis Ababa University
Bachelor's Degree, Marketing and Sales Management
Completed a degree in Marketing and Sales Management.
UUUnity University
Bachelor's Degree, Accounting
Completed a degree in Accounting.
ACAlpha University College
Master of Business Administration, Business Administration
Earned a Master of Business Administration degree.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Job categories
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