At RoyaltyCareHospital, I coordinated patient scheduling, intake, and follow-up communications, and audited records for accuracy. I also trained and supported junior virtual assistants and helped optimize administrative workflows.
At VGCGLOBALCONSULTCLINIC, I coordinated patient care and maintained electronic health records. I helped create digital handoff templates that reduced referral-processing backlog by 35%, and standardized check-in and post-visit outreach workflows that improved patient satisfaction ratings from 78% to 92%.
