Open to opportunities

Terry Chiera

@terrychiera

Message

Organized virtual assistant delivering accurate administrative, data and customer-support services.

Kenya

Message

What I'm looking for

I seek remote, text-based roles offering administrative or data work in collaborative, mission-driven teams where I can improve processes and support clients.

I am a highly organized and detail-oriented virtual assistant with training in applied statistics and practical experience in customer service, data management, and program coordination. I have delivered accurate data recording, streamlined service-desk workflows using Microsoft Excel, and supported outreach and resource distribution for nonprofit programs.

I am professional, discreet, and efficient, with strong typing, time-management, and problem-solving skills, plus ongoing upskilling in data analysis and Python for data science. I seek remote, text-based roles where I can provide exceptional administrative and personal support while contributing to operational improvements.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Africdsa Ltd

Apr 2025 - May 2025 (1 month)

Recorded and organized customer data in Excel for over 100 clients weekly, streamlined service desk workflows, and reduced customer wait times through efficient client information management.

Customer Service Microsoft Excel Data Entry Communication

Virtual Assistant

Bloom Foundation

Feb 2024 - Apr 2025 (1 year 2 months)

Provided remote administrative support, coordinated volunteer outreach visits, organized learning materials, and managed distribution tracking to ensure equitable access for underserved girls.

Administrative Support Data Entry Microsoft Excel Scheduling Communication Record keeping Team Coordination

Assistant Programme Manager

Bloom Foundation

Feb 2024 - Apr 2025 (1 year 2 months)

Collaborated with volunteers to plan outreach visits and organize learning resources, managed distribution of sanitary products and maintained accurate records of donations and resources.

Program Coordination Volunteer Management Reporting

Virtual Assistant

NSSF Kenya

Oct 2021 - Nov 2024 (3 years 1 month)

Provided administrative support during an attachment, handling client information and performing clerical tasks to support office operations.

Administrative Support Data Entry Time Management

Data Analyst Trainee

ALX Africa

May 2024 - Aug 2024 (3 months)

Completed a Python for Data Science training program and participated in ongoing data analysis coursework to develop data cleaning and analysis skills.

Python Data Analysis Data Cleaning Excel Statistical Methods Data Visualization