Terry Chiera
@terrychiera
Organized virtual assistant delivering accurate administrative, data and customer-support services.
KenyaWhat I'm looking for
I am a highly organized and detail-oriented virtual assistant with training in applied statistics and practical experience in customer service, data management, and program coordination. I have delivered accurate data recording, streamlined service-desk workflows using Microsoft Excel, and supported outreach and resource distribution for nonprofit programs.
I am professional, discreet, and efficient, with strong typing, time-management, and problem-solving skills, plus ongoing upskilling in data analysis and Python for data science. I seek remote, text-based roles where I can provide exceptional administrative and personal support while contributing to operational improvements.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Africdsa Ltd
Apr 2025 - May 2025 (1 month)
Recorded and organized customer data in Excel for over 100 clients weekly, streamlined service desk workflows, and reduced customer wait times through efficient client information management.
Virtual Assistant
Bloom Foundation
Feb 2024 - Apr 2025 (1 year 2 months)
Provided remote administrative support, coordinated volunteer outreach visits, organized learning materials, and managed distribution tracking to ensure equitable access for underserved girls.
Assistant Programme Manager
Bloom Foundation
Feb 2024 - Apr 2025 (1 year 2 months)
Collaborated with volunteers to plan outreach visits and organize learning resources, managed distribution of sanitary products and maintained accurate records of donations and resources.
Virtual Assistant
NSSF Kenya
Oct 2021 - Nov 2024 (3 years 1 month)
Provided administrative support during an attachment, handling client information and performing clerical tasks to support office operations.
Data Analyst Trainee
ALX Africa
May 2024 - Aug 2024 (3 months)
Completed a Python for Data Science training program and participated in ongoing data analysis coursework to develop data cleaning and analysis skills.
Education
Degrees, certifications, and relevant coursework
TKTechnical University of Kenya
Diploma in Applied Statistics, Applied Statistics
Diploma in Applied Statistics from the Technical University of Kenya completed in November 2024.
ALX Africa
Certificate, Data Science
2022 - 2022
Completed Python for Data Science training (September 2022–November 2022).
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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