Terri Upson

Coordinates schedules for five clinical offices for Orlando Health’s Department of General Surgery. Uses EPIC for patient scheduling and manages inbound and outbound calls to schedule post-op and consultation appointments.

Greeted customers, delivered dining and curbside orders, and took orders face to face. Managed cash using a POS machine and built catering orders while supporting stocking and cleaning.

Greeted customers, took dining room orders, and supported dining room order fulfillment. Prepared custard desserts for guests.

Handled phones and emails, performed data entry, and used ASM 400 software to schedule CEVA customer appointments. Completed PODs for drivers and followed up on late or unpaid customer dues.

Answered phones, greeted guests, and placed uniform orders for security guards, police officers, and EMT personnel. De-escalated customer service issues and maintained daily/weekly/monthly tracking and reports for returns and orders.

Processed register transactions including full refunds and exchanges. Sold products on the sales floor and used upselling and cross-selling techniques.

Answered phones and scheduled appointments in a call center environment, while greeting guests and managing office supplies. Scanned order and non-order invoices, supported finance workflows, and handled customer billing follow-ups for storage/shipping fees.

Prepared espresso-based drinks including lattes and cappuccinos and operated Italian espresso machines. Handled cash and debit/credit card transactions and managed cash drawers.

Supported event setup for on-campus and off-campus events at the University of Miami. Answered information-desk calls and addressed questions and requests from students, faculty, and staff.

Inspected and supervised the assembly line for package handling operations.

Collected trace evidence and assisted with crime scene photography. Supported forensic report-writing, including documenting observations and creating sketches of the scene.

Provided customer service by answering calls and addressing suggestions, comments, and complaints. Managed background checks and scheduled prospective employee fingerprint and urinalysis testing.

Handled very confidential documents pertaining to legal cases and assisted with appointment scheduling for defense attorneys. Filed and alphabetized legal documents and supported phone communications.

Answered phones, made copies and scans of important documents, and organized and scheduled appointments. Assisted with community events and coordinated food pantry organization and distribution.

Completed a Master of Science in Crime Scene Investigations at George Washington University (Jan 2019–May 2021). GPA: 3.55; honors included National Society of Collegiate Scholars and National Society of Leadership and Success.

Earned a Bachelor of Arts in Biology (minor in Women & Gender Studies) at the University of Miami (Aug 2016–May 2018). GPA: 3.5; honors included National Society of Collegiate Scholars.

Earned a High School Diploma from Edgewater High School (Aug 2008–Jun 2012) through the Engineering, Science and Technology Program. GPA: 3.9; honors included National Society of High Achievers.