teresia Kamau
@teresiakamau1
I lead high-volume DTC customer support for beauty and apparel brands.
KenyaWhat I'm looking for
At LTVPlus, I lead a remote team of 15 support agents serving U.S. and international client accounts, managing performance, scheduling, quality standards, escalations, and client communication.
I've supported direct-to-consumer beauty and apparel brands across Gorgias, Zendesk, Shopify, Amazon Seller Central, Narvar, Pirate Ship, and Sprout Social. I handle the full post-purchase journey—from order status and shipping delays to returns, refunds, exchanges, sizing, and product questions—and reduced order-related follow-ups by approximately 30% through proactive Shopify updates.
I've grown from a part-time agent to team leader at LTVPlus, trained new agents with 100% retention, built SOPs and macros, and helped clients address fraud patterns, fulfilment issues, and high-volume support needs while maintaining a consistent brand voice.
Experience
Work history, roles, and key accomplishments
Team Leader, Customer Support
LTVPlus
Jun 2026 - Present (3 months)
Lead a remote team of 15 support agents across multiple U.S. and international client accounts, owning daily performance, scheduling, quality standards, and client communication. Grew a new client account from 2 agents to a larger full-time team within months of onboarding.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Diploma, Communication and Media Studies
2016 - 2018
Pursued a Diploma in Communication and Media Studies, developing skills in media and communication.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring teresia?
You can contact teresia and 90k+ other talented remote workers on Himalayas.
Message teresiaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
