Terence Musca
@terencemusca
Client service professional who supported Piazza Careers and worked with colleges and businesses to develop the product.
United StatesWhat I'm looking for
At Piazza, I collaborated with colleges and businesses to develop the Piazza Careers product, bringing an understanding of client needs and market trends to the work.
I also assisted in preparing for Business Reviews and client meetings, drawing on my client knowledge and communication skills.
At In Class Today, I provided product knowledge to customers and collaborated with the Client Support Manager to advocate for client needs.
At San Luis Obispo Airport, I assisted visitors, trained temporary workers, and maintained runway and airport safety protocols. I’m looking to contribute to digital transformation initiatives in retail by understanding client needs and facilitating adoption of innovative solutions.
Experience
Work history, roles, and key accomplishments
Seasonal Grape Sampler/Scheduler
The Wine Group
Jul 2018 - Nov 2024 (6 years 4 months)
Seasonal role involving grape sampling and scheduling during harvest periods.
Maintenance
City of Modesto
Dec 2018 - Mar 2022 (3 years 3 months)
Engaged with park visitors and customers daily, addressing inquiries and ensuring a positive experience.
Airport Operations
San Luis Obispo Airport
Jun 2019 - Nov 2019 (5 months)
Engaged daily with airport visitors and customers, providing information and assistance. Trained temporary workers and maintained runway and airport safety protocols.
Customer Service Representative
In Class Today
Oct 2018 - May 2019 (7 months)
Exceeded customer expectations by providing expert product knowledge and supporting client satisfaction. Participated in meetings and collaborated with the Client Support Manager to advocate for client needs.
Customer Service Representative
Piazza
Dec 2014 - May 2015 (5 months)
Collaborated with colleges and businesses to develop the Piazza Careers product. Assisted in preparing for business reviews and client meetings.
Education
Degrees, certifications, and relevant coursework
California Polytechnic State University, San Luis Obispo
Bachelor's Degree
2007 - 2011
Bachelor's degree from California Polytechnic State University, San Luis Obispo, completed in 2011.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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