Open to opportunities

teodora pantelic

@teodorapantelic1

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Operations and compliance specialist with deep KYC and AML risk management experience.

Israel

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What I'm looking for

I seek a compliance-focused operations role where I can lead KYC/AML programs, improve controls, collaborate cross-functionally, and drive process modernization in a growth-oriented, regulatory-driven environment.

I am an experienced operations and services specialist with a strong background in the financial industry, focused on operational risk, AML compliance, and KYC program management. I have led teams, overseen KYC operations across jurisdictions, and delivered Enterprise-Wide Risk Assessment projects while driving process modernization and internal control testing.

I thrive in fast-paced environments, working closely with Compliance, MLRO/RGO, Customer Service, Data Analytics and Commercial teams to ensure regulatory alignment and improve operational efficiency. I am detail-oriented, strategic, and have a proven record of leading projects, vendor integrations, and cross-functional initiatives to strengthen governance and reduce risk.

Experience

Work history, roles, and key accomplishments

Business Manager

HSBC

Jan 2023 - Jan 2025 (2 years)

Oversaw operational risk and KYC oversight for teams in Poland, led EWRA projects and ensured alignment with AML and internal control standards to reduce compliance gaps.

KYC AML Risk Assessment Stakeholder Management Microsoft Office Regulatory Reporting

Operations & Services Team Leader

Payoneer

Sep 2020 - Dec 2022 (2 years 3 months)

Led a team of 8 associates, implemented internal control tests, managed cross-functional relationships and drove modernization initiatives for KYC and back-office processes.

Team Leadership Internal Controls Process Improvement KYC Vendor Management Asana Zendesk Troubleshooting

KYC Specialist

Payoneer

Jul 2016 - Sep 2020 (4 years 2 months)

Supported KYC for prospective and existing customers, conducted ownership and business-model risk assessments, performed periodic reviews and supported audit and compliance activities.

KYC Data Analysis Reporting Compliance Support