Open to opportunities

Teodora Pantelic

@teodorapantelic

Message

Operations and KYC specialist driving compliance, risk mitigation, and process modernization.

Israel

Message

What I'm looking for

I seek a compliance- or operations-focused role where I can lead KYC/AML initiatives, modernize processes, and collaborate cross-functionally for measurable risk reduction.

I am an experienced operations specialist with a strong background in the financial industry, focused on operational risk, compliance, and governance aligned with group policies.

Throughout my career I have overseen KYC teams, managed SLAs, and led EWRA (Enterprise-Wide Risk Assessment) projects while maintaining close collaboration with Compliance, MLRO, RGO and other internal stakeholders.

I have led teams and projects at Payoneer and HSBC, implementing internal control tests, conducting enhanced due diligence, and managing vendor integrations and tooling such as Asana, Zendesk and database maintenance.

I bring a strategic, detail-oriented mindset, a commitment to continuous improvement and modernization of KYC and compliance processes, and strong cross-functional communication skills.

Experience

Work history, roles, and key accomplishments

Business Manager

HSBC

Jan 2023 - Jan 2025 (2 years)

Oversaw operational risk, led EWRA projects, and maintained KYC oversight for the Poland team while ensuring alignment with AML and group compliance standards.

KYC AML Risk Assessment Stakeholder Management Reporting

Operations and Services Team Leader

Payoneer

Sep 2020 - Dec 2022 (2 years 3 months)

Led a team of 8 associates, implemented internal control tests, and collaborated with cross-functional teams to improve KYC and compliance processes and vendor automation projects.

Team Leadership Process Improvement Internal Controls KYC Vendor Management Asana Troubleshooting Cross Functional Collaboration

KYC Specialist

Payoneer

Jul 2016 - Sep 2020 (4 years 2 months)

Performed KYC reviews and periodic merchant monitoring, researched corporate ownership structures, supported audits and compliance reporting, and led data-driven improvement projects.

KYC Due Diligence Monitoring Audit Support Data Analysis