Open to opportunities

Tendani Makhavhu

@tendanimakhavhu

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Multifaceted business analyst and hospitality professional driving operations, events, and people development.

South Africa

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What I'm looking for

I seek a people-focused role combining business analysis, project leadership and talent development in an innovative organization that values growth and service excellence.

I am a business analyst and developer with a strong hospitality and HR administration background, blending analytical rigour with creative leadership. I have driven market research, sales analysis, and digital transformation initiatives to improve performance and expand market reach.

My hospitality experience as an executive chef, patissier, culinary teacher and events coordinator sharpened my project management and team leadership skills—organizing large-scale events like awards shows, festivals and corporate functions.

In HR administration at the Department of Social Development, I managed employee records, recruitment logistics, bursary processes and compliance while conducting audits and ensuring accurate HR documentation.

I am also a certified teacher, online English instructor, and hold multiple diplomas in business, risk and digital marketing; I focus on developing people and businesses through strategic planning, problem solving and service excellence.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst & Developer

Current

TELUS Digital Data Solutions

Jan 2023 - Present (3 years)

Bridges strategy and data by documenting requirements, conducting market and financial analysis, and designing KPIs and dashboards to optimize performance and uncover growth opportunities.

Business Analysis KPI Design Market Research Financial Analysis Reporting Stakeholder Management Process Optimization

Online English Teacher

Native Camp

Jun 2024 - Jul 2025 (1 year 1 month)

Delivered tailored English lessons to international students, developed engaging lesson plans, and monitored progress to improve communication and grammar skills.

Lesson planning Curriculum Development Feedback Educational Technology Communication

Business Analyst & Business Developer

Cooked Baked

Jan 2017 - Dec 2023 (6 years 11 months)

Conducted market and sales data analysis to inform product and pricing strategy, supported digital transformation with CRM adoption, and led business development to expand market reach and improve profitability.

Business Analysis Market Research Data Analysis Business Development CRM Financial Forecasting Product Strategy Process Improvement

HR Administrative Assistant

Department of Social Development

Jan 2020 - Nov 2023 (3 years 10 months)

Managed employee records, coordinated recruitment and bursary processes, and ensured HR compliance through quarterly audits and accurate documentation across the organization.

HR & Administration Recruitment Compliance Auditing

Events Planner & Coordinator

HM Entertainments

Mar 2017 - Dec 2022 (5 years 9 months)

Organized major events including SAMA Awards and Basadi Awards, managed artist logistics, vendors, budgets, and timelines to deliver large-scale festivals and corporate functions.

Event Planning Vendor Management Budgeting Artist Logistics Stage Coordination Project Management

Culinary Teacher & Mentor

Shandukani Holdings

Feb 2017 - Jul 2022 (5 years 5 months)

Tutored and mentored young adults in culinary arts and hospitality fundamentals, supporting academic and personal development and supervising extracurricular activities.

Mentoring Student supervision Food Safety Coaching

Patissier

Sun The Maslow Hotel

Jan 2016 - Dec 2019 (3 years 11 months)

Prepared high-quality pastries and desserts, managed stock rotation and hygiene standards, and supported catering for conferences and hotel outlets.

Pastry Food Safety Inventory Management Quality Control Time Management

Sales Consultant

Montecasino Reservation Centre

Oct 2012 - Jan 2014 (1 year 3 months)

Managed individual, group, and conference reservations, handled client communications, and supported customer service operations for venue bookings.

Reserving Customer Service Client Communication Sales Support Account Management Upselling Attention To Detail

Education

Degrees, certifications, and relevant coursework

Thames College

Diploma, Business Law

Currently studying for a Diploma in Business Law.

One Education, UK

Diploma, Risk & Compliance Management

Completed a Diploma in Risk & Compliance Management focused on regulatory frameworks and risk mitigation practices.

NextGen Academy

Diploma, Business Management, Analysis & Performance

Completed a Diploma in Business Management, Analysis & Performance with coursework in business analysis and performance measurement.

Nexora Digital Academy

Certificate, Cybersecurity

Completed a Remote Work CyberSecurity program covering cybersecurity principles for remote environments.

EduCourse

Certificate, Virtual Assistance

Completed a Certificate in Virtual Assistance covering remote administrative and support skills.

One Education, UK

Diploma (Level 7), Public Relations

Completed a Level 7 Diploma in Public Relations focusing on strategic communication and media relations.

One Education, UK

Diploma (Level 5), Compliance and Risk Management

Completed a Level 5 Diploma in Compliance and Risk Management with GDPR and cybersecurity modules.

Academy for Health & Fitness, UK

Advanced Diploma, Digital Marketing

Completed an Advanced Diploma in Digital Marketing covering digital strategies and campaign management.

Global Language Learning, UK

Certificate (TEFL), Teaching English as a Foreign Language

Completed a 120-hour TEFL certificate for teaching English as a foreign language.

Alison Academy

Diploma, Teaching Skills

Completed a Diploma in Teaching Skills for Educators focused on classroom techniques and pedagogy.

International Hotel School, Johannesburg

Diploma, Pastry Hospitality

Completed a Diploma in Pastry Hospitality with practical pastry and baking training.

International Hotel School, Johannesburg

Diploma, Hospitality & Culinary Arts

Completed a Diploma in Hospitality & Culinary Arts focusing on culinary techniques and hospitality operations.

National School of Government

Certificates, Public Service & Management

Completed multiple short courses including Ethics in the Public Service, Internal Audit Ethics, Strategic HR Management, and Introduction to Project Management.