Open to opportunities

Tembinkosi Vikani Dube

@tembinkosivikanidube

Message

Operations & Business Intelligence Analyst improving operational visibility through SQL, Python, and Power BI.

South Africa

Message

What I'm looking for

I’m looking to improve reporting quality and operational visibility—using SQL, Python, and Power BI—to strengthen KPI monitoring, dashboard-driven decisions, and continuous process improvement in fast-paced operations.

I’m an Operations and analytics professional with 10+ years of experience across retail operations, logistics, IT systems support, and process optimisation. I strengthen decision-making with operational reporting, KPI monitoring, root cause analysis, and continuous improvement practices.

I build analytics solutions end-to-end—cleaning multi-source datasets, designing SQL models (including star schema), and developing Power BI dashboards for inventory trends, supplier performance, and sales insights. I also support IT operations through ticket tracking, workflow coordination, and escalation handling, translating operational realities into clearer reporting and service delivery.

Experience

Work history, roles, and key accomplishments

Current

IT Operations & Systems Specialist

Current

Amviral Group

Oct 2021 - Present (4 years 9 months)

Managed IT service operations, including ticket tracking, workflow coordination, escalation handling, and resolution monitoring. Planned and implemented CCTV surveillance and designed fibre and Ethernet infrastructure to support operational performance.

IT Operations Ticketing Systems Workflow Coordination Escalation Handling Resolution Monitoring CCTV Surveillance Blind Spot Analysis Structured Cabling Ethernet Biometric Systems Process Optimisation

Operations Manager

Umqhele Communications

Jan 2020 - Sep 2020 (8 months)

Managed fibre sales operations and coordinated field team activities. Oversaw operational workflows, inventory coordination, and customer service processes while monitoring operational performance against targets.

Field Coordination Workflows Customer Service Operations Operational Targets

Operations Manager

Richmond Spar Express

Sep 2016 - Sep 2018 (2 years)

Managed retail operations including inventory control, supplier coordination, and operational reporting. Analyzed sales patterns, shrinkage trends, and stock turnover to support procurement and improved stock accuracy.

Retail Operations Management Inventory Control Supplier Coordination Operational Reporting Shrinkage Analysis Stock Turnover Analysis Operations Coordination

General Manager

Mayhent Enterprises

Jan 2016 - Jul 2016 (6 months)

Oversaw retail operations, supplier coordination, and inventory management. Used sales and inventory data to optimize stock ordering cycles and monitored store KPIs and operational performance indicators.

Retail Operations Supplier Coordination Inventory Management Stock Ordering Cycle Optimisation KPIs operational performance

Research Intern

Midlands Spar

Jul 2015 - Aug 2015 (1 month)

Reviewed merchandising, pricing, and ordering systems to identify operational improvement opportunities. Conducted analysis of product assortment and category management processes.

Merchandising Analysis Category Management

Graduate Management Trainee

Skewbald Enterprises

Jan 2014 - Dec 2014 (11 months)

Supported procurement, inventory control, and retail operations management activities. Assisted with stock management, category coordination, operational reporting, and provided IT support across operational environments.

Procurement Support Inventory Control Stock Management Category Coordination Operational Reporting IT Support Technical assistance