Tejal Desai
@tejaldesai
IT Project Manager specializing in enterprise BI transformation, automation, and cloud delivery.
CanadaWhat I'm looking for
I’m a results-driven IT Project Manager with 13+ years of experience delivering enterprise BI, automation, and cloud transformation programs for global life sciences clients in regulated environments. I lead program governance end-to-end, consistently achieving 100% on-time and on-budget delivery across $1M+ portfolios, with a track record of measurable outcomes like $100K annual savings and 60% faster report generation.
I thrive in compliance-sensitive delivery: I drive audit-readiness, change control, and stakeholder alignment while reducing escalations and eliminating scope creep. From building Power BI and Cognos transformations to architecting AI-powered support and AIOps-driven incident management (Moogsoft, BigPanda, Dynatrace), I improve MTTR, cut ticket volume, and strengthen operational governance—while leading cross-continental teams across 3 continents.
Experience
Work history, roles, and key accomplishments
Directed end-to-end enterprise BI program delivery (Power BI, Spotfire, Cognos, QlikView), achieving 100% on-time and on-budget results. Led Cognos-to-Azure Power BI migration (60% faster report generation, $100K annual savings) and implemented automation including AI chatbot support and quarterly user access review to reduce MTTR and enable audit-ready documentation.
Managed large-scale Power BI operations across 9,000 workspaces, 34,000 reports, and 50,000 active users while monitoring gateway/capacity to reduce bottlenecks. Built an automated SLA breach reporting tool (saving 60 hours/month) and improved reliability using SRE tooling (reduced ticket volume 25% and MTTR).
Designed Power BI semantic models, data flows, and dashboards using DAX and Power Query, including Row-Level Security to maintain data compliance. Automated data refreshes and infrastructure monitoring with Power Automate and integrated Power BI with SQL Server/Oracle/Azure for governed, real-time reporting.
Associate – BI Platform Engineer
Apr 2018 - Aug 2020 (2 years 4 months)
Oversaw global Spotfire platform operations across 90+ servers and 50,000+ users, delivering enterprise upgrades (v5.5 through v11.4) while maintaining uptime. Built analytics dashboards using IronPython, JavaScript, and CSS and supported ITIL incident/problem management and LDAP-based security configuration.
Programmer Analyst – BI Support
Apr 2013 - Mar 2018 (4 years 11 months)
Led an offshore team of 8 BI analysts delivering reporting solutions across Spotfire, QlikView, and Cognos for clients across NA, Europe, and APAC. Developed KPI dashboards and reports using Cognos BI Suite and QlikView scripting, created scheduled jobs, and used TERR and R for predictive analysis while handling critical tickets and end-user training.
Education
Degrees, certifications, and relevant coursework
Oriental Institute of Science and Technology
Bachelor of Engineering, Computer Science
2008 - 2012
Earned a Bachelor of Engineering in Computer Science from Oriental Institute of Science and Technology in Indore from 2008 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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