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Tegene Deribe

@tegenederibe

IT Infrastructure & Systems Specialist and Product Manager experienced in SaaS, system administration, and platform optimization.

Ethiopia

Message

What I'm looking for

I seek roles where I can maintain and improve IT infrastructure, collaborate with developers on SaaS platforms, lead small teams, and apply project management to reduce downtime and improve system performance.

I am an IT Infrastructure & Systems Specialist with strong experience in system administration, technical support, and IT operations supporting SaaS-based environments.

I have a track record of reducing downtime, automating administration tasks, and improving system performance through monitoring, virtualization, and proactive maintenance.

I've supported large user bases, resolving a high percentage of issues on first contact, implementing remote desktop solutions, and managing Active Directory, networks, servers, and CCTV installations.

I collaborate directly with developers to report bugs and drive system improvements, apply project management practices to IT projects, and lead small teams to improve operational efficiency and user experience.

Experience

Work history, roles, and key accomplishments

Current

Product Manager

Current

Afroreach Technology Plc

Dec 2025 - Present (2 months)

Monitor contact center platform performance, act as liaison between users and developers for improvements, oversee user access and guide staff on system workflows.

Product Management Performance Monitoring Documentation

System Administrator & Business Dev Coordinator

Hybrid Designs Plc

Mar 2025 - Dec 2025 (9 months)

Supported SaaS delivery platform operations, coordinated with developers for bug fixes/features, and applied project management to guide a small operations team and improve system uptime.

SaaS Operations Team Management Troubleshooting Project Management

System Administrator

Hybrid Designs Plc

Dec 2023 - Mar 2025 (1 year 3 months)

Automated administrative tasks to cut manual workload 50%, improved uptime by 25%, and reduced downtime 50% via monitoring strategies while managing Active Directory and server hardware.

System Administration Automation Monitoring Active Directory Virtualization Troubleshooting Performance Tuning

Technical Infrastructure Assistant

Hybrid Designs Plc

Aug 2021 - Dec 2023 (2 years 4 months)

Provided first-level IT support to 300+ users, resolving 90% of issues on first contact and reducing system downtime by 20% through proactive monitoring and remote desktop implementation.

IT Support Network Support User Training

Assistant Shift Supervisor

Hybrid Designs Plc

Apr 2021 - Aug 2021 (4 months)

Monitored agent performance, implemented customer service strategies, and provided coaching that upheld call center policies and improved agent adherence to SLAs.

Quality Assurance Performance Monitoring Statistical Analysis Customer Escalation Policy Enforcement