Open to opportunities

Tefo M

@tefom

Message

I am an office administrator and digital marketer skilled in customer service and records management.

Botswana

Message

What I'm looking for

I seek a challenging role combining administration, digital marketing, and customer-facing responsibilities in a collaborative organization that values growth and community impact.

I am a results-driven office administrator and digital marketer with hands-on experience running retail tuckshops, managing clerical operations, and driving digital media campaigns for tourism services. I hold a BA in Humanities (English & History) and have completed online courses in executive assistance, project management, and digital marketing.

I have prepared reports, managed HR records, created quotations, invoices and itineraries, and supported client services on field trips and safaris, demonstrating strong customer service and operational reliability. I seek challenging roles where I can apply my research, marketing and administrative skills to support organizational success and community-focused projects.

Experience

Work history, roles, and key accomplishments

Current

Salesperson

Current

Self Employed

Jan 2018 - Present (7 years 7 months)

Run and operate tuckshops and stalls selling general supplies, fresh produce, clothing and cosmetics, managing inventory and daily sales operations.

Sales Retail Operations Inventory Management Customer Service Merchandising Vendor Relations

History Intern (Curator)

Botswana National Museum

Oct 2019 - May 2021 (1 year 7 months)

Cared for museum collections, maintained accession records, sourced new artefacts and supported exhibitions to preserve and present cultural assets.

Exhibition Preparation Documentation

Volunteer Tutor

Albrimo

Jan 2018 - Jan 2020 (2 years)

Volunteered as a tutor providing learning support and mentoring to students, improving engagement during community education programs.

Tutoring Lesson planning Mentoring Communication Community Outreach Educational Support

Human Resource Records Officer

Gaborone City Council

Mar 2019 - Aug 2019 (5 months)

Improved the department filing system and maintained the HR registry, ensuring accurate file tracking and retrieval across units.

Records Management Data Entry Office Administration Document Control

Education

Degrees, certifications, and relevant coursework

University of Botswana

Bachelor of Arts, Humanities (English and History)

2018 -

Activities and societies: Final research project: 'A history of Bazezuru' (field research, interviews, analysis); project assistant on 'The Evolution of Botswana Attire' (ethnology). Volunteer tutor (ALBRIMO 2018–2020) and participant at career/tourism fairs.

Bachelor of Arts in Humanities with majors in English and History; studies began in 2018.

Alison and Coursera

Online Certificates, Online Professional Courses

Completed multiple online courses on Alison and Coursera covering executive assistant skills, tourism marketing, project management, online marketing strategies, and social media marketing.